Grand Beach Hotel Surfside is looking for a Front Desk Manager to join our Front Office team. As a Front Desk Manager you will be responsible for coordinating the extraordinarily friendly, personalized, professional and efficient full cycle guest experience in addition to supporting The Director of Front Office is operating the front office operations.

DUTIES

• Coordinates the exceptionally professional and seamless guest welcome and registration
• Maintains proper Front Office staffing levels based on arrival and departure figures
• Assists Front Office Agents in satisfying guest requests and resolving guest complaints
• Ensures the prompt satisfaction of guest requests and the exceptionally professional resolution of guest complaints
• Coordinates with Room Service to ensure accurate and timely amenity deliveries
• Ensures the review of Special Reports on a daily basis for all arriving guests ensuring appropriate pre-blocking of rooms and the coordination of special services to be provided
• Ensures that accurate and up to date information is provided to Front Office staff regarding hotel operating hours, groups in house, and travel directions
• Monitors hotel credit limit reports, taking action on any accounts requiring immediate settlement
• Maintains adherence to all Guest Services key control and security procedures
• Ensures compliance with hotel cashiering procedures, policies and standards
• Ensures adherence to department procedures and all Grand Beach Hotel guidelines, policies, procedures and Grand Service Standards
• Trained and skilled to perform all Front Desk Agent functions as needed based on operational demands
• Monitors the performance of Front Office Agents
• Maintains a good working relationship with all hotel departments
• Prepares reports as required

QUALIFICATIONS

• Minimum three years Front Office or Guest Services experience
• Minimum two years Front Office or Guest Services supervisory or management experience
• Working Knowledge of Opera Reservation System a plus
• Excellent communication skills both oral and written
• Ability to work flexible schedules to include weekends and holidays

Job Type: Full-time

Pay: From $65,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Holidays
• Night shift
• Weekends as needed

Work setting:

• In-person

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel Front Office: 2 years (Required)

Work Location: In person