Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Register guests and assign rooms, accommodating special requests whenever possible
- Provide information about hotel facilities, services, and local attractions
- Handle guest check-ins and check-outs efficiently and accurately
- Process payments and maintain accurate records of guest transactions
- Answer phone calls and respond to guest inquiries in a timely and courteous manner
- Assist with resolving guest complaints or issues, escalating to management when necessary
- Coordinate with housekeeping to ensure rooms are clean and ready for guest arrivals
- Maintain a neat and organized front desk area

Qualifications:
- Previous experience in a customer service role, preferably in the hospitality industry
- Excellent communication skills, both verbal and written
- Proficient in using phone systems and other office equipment
- Strong guest relations skills with a focus on providing exceptional customer service
- Ability to multitask and prioritize tasks effectively in a fast-paced environment
- Knowledge of hotel management systems is a plus
- Bilingual skills (e.g., English/Spanish) are desirable but not required

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Expected hours: 40 per week

Schedule:

• 8 hour shift

Ability to Relocate:

• Miami Beach, FL 33139: Relocate before starting work (Required)

Work Location: In person