Job Summary

Assists the Executive Housekeeper with the management of the Housekeeping department. Guides staff in maintaining the highest levels of cleanliness and quality service, exceeding guest expectations and hotel standards in a friendly, professional manner. Additional responsibilities include staffing, training, scheduling of Team Members, and inventory control.

Job Specifications

Qualifications

Thorough knowledge of all matters relating to the proper administration and operation of hospitality housekeeping operations

Issues all Room Attendant & House Person keys

One to three years of management experience in large, fast paced, hotel housekeeping environment

Ability to maintain effective operating and control processes designed to attain maximum operating efficiency while ensuring adherence to established guest satisfaction criteria

Effective management, leadership, organizational, and communication skills

Able to read and interpret documents

Able to work with and apply mathematical concepts

Able to write routine reports and correspondence

Able to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form

Able to speak effectively before groups of guests and hotel Team Members

Able to push, stand, stoop, bend, and lift items weighing up to 25 pounds repetitively during entire shift

Ability to work a flexible schedule including weekends and holidays

General

Promotes and applies teamwork skills at all times

Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance

Is polite, friendly, and helpful to guests, management and fellow Team Members

Executes emergency procedures in accordance with hotel standards

Complies with required safety regulations and procedures

Attends appropriate hotel meetings and training sessions

Maintains cleanliness and excellent condition of equipment and work area

Complies with hotel standards, policies and rules

Recycles whenever possible

Remains current with hotel information and changes

Complies with hotel uniform and grooming standards

Able to push, stand, stoop, bend, and lift items weighing up to 25 pounds repetitively during entire shift

Ability to work a flexible schedule including weekends and holidays.

Job Duties

Job Specific

Responsible for the smooth, efficient, cost effective operation of the Housekeeping Department including labor management, inventory control, and the development and maintenance of a positive and supportive work environment and inter/intra departmental relationships
Prepares daily work schedule to meet occupancy demands and room turn
Analyzes daily room turn and makes staff or procedural adjustments as necessary
Manages Housekeeping Rooms personnel
Ensures aggressive cleaning of vacant dirty rooms during tight turns; punches vacant ready rooms, and provides any other assistance as needed on guest floors
Assumes duties of Executive Housekeeper in Executive Housekeeper¡¦s absence
Inspects and evaluates physical condition of the hotel daily for cleanliness and necessary repairs
Ensures removal of Room Service trays from hallways and placement in appropriate location in service landings
Responsible for overseeing the activities of Housekeeping Supervisors and Room Attendants
Greets and interacts with guests in an outstandingly friendly and professional manner
Works closely with Guest Services Manager to resolve all room discrepancies before the end of each day
Coordinates out-of-order rooms and room maintenance with Guest Services and Engineering
Possesses full knowledge of all matters relating to the proper administration of the Housekeeping department
Possesses full knowledge of the specific duties, responsibilities, and skills of each member of the Housekeeping department, and performs in any capacity as needed
Maintains close contact and ensures good communication with Team Members
Ensures that responsive and efficient repair services are provided to satisfy guest requests
Investigates guest complaints and takes corrective measures
Encourages a positive attitude among Team Members and treats guests and fellow Team Members with courtesy and respect
Interviews and makes recommendations regarding hiring of personnel
Interviews and selects Housekeeping supervisory and line level personnel
Provides training for Team Members regarding OSHA regulations, department policies and procedures, operation of equipment, and daily tasks
Provides Team Member safety training to prevent accidents, comply with OSHA regulations, and ensure hotel life safety
Sets agenda for guest awareness training
Coaches, counsels, retrains personnel as needed in order to ensure acceptable performance
Responsible for projects assigned to second and third shift Team Members
Makes special work assignments in advance for special events such as meetings, dinners, dances, etc. that may affect the lobby staff
Coordinates departmental activities to coincide with other hotel department requirements in order to maintain the overall cleanliness of the guestrooms, public areas, and other assigned areas of responsibility
Coordinates the repair of Housekeeping equipment such as vacuums, buffers, carts, and furniture
Plans special lobby cleaning projects and ensures their completion
Coordinates lobby maintenance projects with Engineering
Plans maintenance of lobby floors

Other duties as assigned

General

Promotes and applies teamwork skills at all times

Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance

Is polite, friendly, and helpful to guests, management and fellow Team Members

Executes emergency procedures in accordance with hotel standards

Complies with required safety regulations and procedures

Attends appropriate hotel meetings and training sessions

Maintains cleanliness and excellent condition of equipment and work area

Complies with hotel standards, policies and rules

Recycles whenever possible

Remains current with hotel information and changes

Complies with hotel uniform and grooming standards