Position: Customer Service Associate Location: Sturtevant Wisconsin Corporate Office - 103101 Enterprise Way, Sturtevant, WI 53177
Summary: The Customer Service Associate handles receiving, investigating and responding to all customer inquiries via telephone or email professionally and helpfully.
Essential Functions
Answer inbound telephone requests (or email as directed) for assisting with service, product knowledge, and other related inquiries from customers
Perform outbound calls (Vendors, Service Providers, Grand Appliance & TV stores) as a follow-up to serve the customer needs
Maintain positive demeanor with internal/external customers and
Assist in resolving various issues or concerns, including prescreening and scheduling service calls
Research service history
Approve return authorizations, issue credits for damage and refunds for canceled orders
Keep workspace neat, organized, and free of debris
Complete all job assignments efficiently and effectively
Requirements:
Must be detail-oriented, organized, and proactive.
Excellent communication skills, including grammar, voice, and diction.
Excellent customer service skills (friendly, courteous, and helpful).
Ability to read and interpret documents such as operating and maintenance instructions and procedure manuals.
Basic computer and keyboard skills; MS Office knowledge is a plus.
Ability to work in a fast-paced, high-stress environment.
Must be highly reliable and have excellent time management skills.
Ability to stay calm when customers are stressed or upset.
Competencies:
Customer Service
Conflict Management
Problem Solving
Sense of Urgency
Job Type:
Full-time
Compensation:
$16.50 to $18.50
$600 hiring bonus after 60 days in good standing
Benefits:
Medical, Dental, vision
Life and AD&D Insurance
Short and Long-Term Disability Income Insurance
401(k) retirement plan with employer-matched contributions
Paid Holidays, PTO, and more.
About the company: Grand Appliance & TV is a family-owned retailer established 90 years ago, with locations in Illinois, Wisconsin, Indianapolis, and Iowa. We strive to have customers for a lifetime through outstanding service at all levels and believe that every employee is an integral part of the total customer experience. We offer challenging opportunities in a fun, family-style work environment.
Grand Appliance & TV is an equal opportunity employer.*
Job Type: Full-time
Pay: $16.50 - $18.50 per hour