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About Grainger : Grainger is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom.
We achieve our purpose, We Keep the World Working, by serving more than 4.5 million customers with a wide range of products that keep their operations running and their people safe.
Grainger also delivers services and solutions, such as technical support and inventory management, to save customers time and money.
We're looking for passionate people who can move our company forward. As one of the 100 Best Companies to Work For, we have a welcoming workplace where you can build a career for yourself while fulfilling our purpose to keep the world working.
We embrace new ways of thinking and recognize everyone is an individual. Find your way with Grainger today. Position Details : The Collection Customer Service Representative provides a high level of service to our customers to manage our receivables and will report to a Collection Supervisor.
Compensation and Remote Work : The starting pay is $21.12 per hour. New Hire Training and Nest (13 weeks) will be in office at our Lake Forest office.
After completion of the 13-week training and if meeting remote work requirements, you will enjoy a hybrid work environment of three days onsite and two days at home.
You will transition to fully remote after completing additional 3 months if you are successful and meeting goals. You will have a consistent shift between the hours of 7am to 6pm.
You will be required to travel to our Lake Forest, IL site on a quarterly basis in order to attend meetings. You Will : Answer inbound phone inquiries and quickly respond to customer requests for documentation.
Demonstrate problem solving and curiosity dealing with our customers and your colleagues. Use professional collection skills and techniques to identify customer reasons for delinquent account status including outbound calling.
Work with multiple departments such as Credit, Sales and Branch partners to resolve collections issues that may require special attention and resolve payment barriers.
Maintain accurate and detailed customer contact notes following established standard repeatable processes. Work with customers and accounts receivable specialists to resolve situations which cause un-reconciled checks.
Partner with Sales personnel on payment barrier removal. Provide Credit Managers with customer information to help evaluate customer payment terms.
You Have : High school diploma or equivalent 1 year of experience solving customer issues in a customer service environment or inbound call center experience Computer proficiency in programs such as MS Outlook, MS Word and MS Teams, and MS Excel (can maintain spreadsheets) Phone customer service skills and a solid command of English grammar for verbal and written interactions.
The ability to work one week in Lake Forest for initial onboarding Rewards and Benefits : With benefits starting day one, Grainger is committed to your safety, health and wellbeing.
We are proud to be an equal opportunity workplace. We are committed to fostering an inclusive, accessible environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one's employment.
With this in mind, should you need a reasonable accommodation during the application and selection process, please advise us so that we can provide appropriate assistance.
Last updated : 2024-05-01
Full Time
Wholesale
$39k-49k (estimate)
03/05/2024
06/21/2024
grainger.com
ALBANY, NY
15,000 - 50,000
1927
Public
JOE BIRENIAK
$10B - $50B
Wholesale
Grainger is an Illinois-based industrial supply company that distributes MRO products such as fasteners, adhesives, and pipes for the commercial sector across US and Canada.
The job skills required for Customer service rep include Customer Service, Flexibility, Customer Relationship, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service rep. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service rep. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer service rep positions, which can be used as a reference in future career path planning. As a Customer service rep, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service rep. You can explore the career advancement for a Customer service rep below and select your interested title to get hiring information.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Rep jobs
Communicate as efficiently as possible.
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