Description

Job Title: Community Engagement Specialist (North10)

Location: North10- 3890 North 10th Street, Philadelphia, PA 19140

Department: Programming and Innovation 

FLSA Status: Full Time Exempt

General Description 

The Community Engagement Specialist maintains all community outreach activities while working collaboratively across the Organization to oversee the research, development, implementation, and assessment of programs and services which directly impact the local community. This person represents the Organization in maintaining positive visibility within diverse communities across the city. The Community Engagement Specialist’s role is to raise brand awareness and be the “boots on the ground” for the organization. This person will remain deeply connected to the organization’s work in the community. 

The Community Engagement Specialist ensures that the stated strategy of community engagement is integrated into all aspects of the Organization’s work including, but not limited to, training, program development, staff development, marketing and communications and partnerships. By staying informed in the field of community engagement, and through the assessment of participant feedback, this person will contribute to thought leadership at the organization as it pertains to community engagement, community assets, development, programming, and stakeholder engagement. 

Duties and Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Track and report activity and key metrics through CRM (e.g., Excel & Salesforce) 
• Work with the Marketing department to inform collateral production.
• Provide weekly status updates on key activities to the Executive Leadership Team. 
• Develop and implement strategies that ensure the engagement of past and present participants and other stakeholders in local communities.
• Raise brand awareness by engaging with diverse stakeholders on-site, in different retail and services locations, with demonstrated agility and versatility
• Nurture new and old relationships with collaborative partners at the local, regional and state level. 
• Identify, plan and participate in multiple outreach activities, including community events, fairs, workshops, appearances, and other communications opportunities.
• Oversee and direct the implementation of in-person and remote training sessions on relevant material to help build success strategies within local communities.
• Inform an annual budget for community outreach activities.
• Assist in the recruitment, orientation, training, deployment, and retention of volunteers, street teams and staff as it relates to ongoing community engagement, marketing and outreach.
• Oversee daily workflow of community engagement activities. 
• Initiate, advance, and refer business development conversations related to new programming and services opportunities for the Organization
• Cultivate and maintain productive business relationships on an ongoing basis. 
• Encourage and provide spaces for staff learning, sharing and professional development opportunities to build knowledge and skills around community engagement and other topics relevant to organizational goals. 
• Inform innovative programming based on observations and information from communities served. 
• Actively identify resources and partnerships related to developing a robust wraparound services referral program.
• Other duties as assigned.

Requirements

Skills and Qualifications

• Bachelor’s degree, required. 
• 3 -5 years experience in Community Engagement, Business, Social Work, Education or related field, preferred. 
• 1-2 years in a supervisory role, preferred. 
• Preferred experience within non-profit industry or with outreach activities. 
• Excellent listening, verbal and written communication skills, and ability to develop strong relationships and effectively communicate with both internal and external audiences
• Strong project management, interpersonal, business relationship cultivation, negotiation, and conflict resolution skills.
• Demonstrated experience working with a wide range of constituencies in diverse communities.
• Detail-oriented with the ability to manage multiple projects at a time.
• Ability to organize meetings with stakeholders across multiple levels of the organization.
• Strong Excel, data tracking and reporting skills. 
• Any applicable language proficiency or fluency skills should be referenced.

Working Conditions

• The worker is subject to both environmental conditions: Activities occur inside and outside of the organization. (At least 75-80% of the time is anticipated to be outside of the office.) 

Physical Requirements

• Light work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force

frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work.

• Talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly.
• Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive detailed information through oral communication, and making fine discriminations in sound.
• Standing: Remaining upright on the feet, particularly for sustained periods of time.

About Graduate Philadelphia 

Graduate Philadelphia was the first program in the country to align regional resources inside and outside of higher education specifically to help adults, typically aged 24 years and older, “return to learning,” obtain a credential, and advance in their careers. Graduate Philadelphia helps non-traditional adult learners earn a postsecondary credential and bridge the gap between educational attainment, workforce progression, and living-wage employment. Graduate Philadelphia is committed to advancing social and economic mobility through academic, workforce, and community engagement supported by strategic partnerships and key initiatives. Graduate Philadelphia understood at its founding that education remained society’s greatest “equalizer” and that when paired with workforce training, professional development, mentorship,and wrap-around support services individuals, families, and households could step firmly into the economic mainstream of society.

To learn more please visit our website at www.graduatephiladelphia.org Interested candidates may contact rachelle.coleman@graduatephiladelphia.org for more information or apply online here.