Graduate Hotels®, is seeking a Conference Service Managerto join Graduate Fayettevilleand its brilliant team of hospitality enthusiasts..

Graduate Hotels creates authentic, spirited spaces that connect travelers, students and locals alike. Through thoughtfully curated design, creative F&B and community-focused events, we create hotels worthy of their communities.

We are a diverse team of experience makers and storytellers. As a Graduate Hotels team member, you are the local insider shaping guest experiences. Our goal is to make every guest feel like a local even if it's their first time in town. In order to help you deliver on that goal, we encourage our team members to embody the same mindset as our guests through Graduate experiences and encouraged community exploration.

Graduate Hotels is proud to be Great Place to Work-Certified™, proving that our associates feel our commitment to cultivate a culture of inspirational and supportive leadership.

JOB DUTIES AND RESPONSIBILITIES

• Sets example through professional, friendly attitude towards clients and associates, timely response to clients and associates and observance of sales office standards
• Coordinates conference rooms and coordinate services for groups and organizations holding meetings, conventions and other events at the hotel
• Organize banquet or catering services, reserve audio-visual equipment and plan any changes to the configuration of the event space
• Meet with representatives of groups and organizations to discuss what they have in mind for their meeting or special event
• Sign contractual agreements and usually keep records of all communications in writing
• Meet with the heads of other departments in the hotel to coordinate any planned events
• Monitor events and address unexpected problems as they arise to make sure that the functions go as planned
• Provide pricing and guidance recommendations to clients with approval by the Director of F&B or Chef as needed

• Drive customer loyalty to grow share of the account by delivering service excellence throughout each customer experience
• Conducts tours of the hotel and banquet facilities; entertains qualified potential clients in accordance with company and property policies and procedures
• Executes and supports the operational aspects of business booked (generating resumes, BEO's, and customer correspondence)
• Work with sales managers to ensure understanding of sales strategy and effective implementation of the strategies for each segment to help upsell and maintain client loyalty
• Perform any other job-related duties as assigned

EDUCATION AND EXPERIENCE

• Minimum of High School education, post-high school education preferred
• Minimum of 3 years in progressive hotel sales with leadership responsibilities

KNOWLEDGE, SKILLS AND ABILITIES

• Strong analytical skills relative to impact on hotel revenues
• Ability to communicate effectively verbally and in writing
• Strong understanding of revenue management principles
• Ability to use reservation and revenue management systems to develop pricing and sales recommendations
• Must have flexible work hours that may include evenings, weekends, and holidays

• Graduate Hotels is an Equal Opportunity Employer.