Byrider is looking for a motivated and innovative Service Manager for our Madison location. 

Responsibilities include: 

• Selecting and managing efficient staff
• Maintaining customer loyalty
• Controlling costs
• Keeping service records
• Meeting predetermined goals
• Ensuring compliance with quality standards
• Contacting clients and convincing them to bring vehicles to their unit for repairs
• Overseeing the inspection of automobiles to identify faulty components and facilitate process for repairs
• Supervising the activities of automotive service technicians to ensure efficient job performance and timely repairs
• Coordinating activities of auto personnel
• Conducting research and testing procedures on effective auto equipment maintenance
• Ensuring the customer’s vehicle complies with environmental laws and government regulations.

Qualifications and Skills:

• Attending safety meetings to ensure the service team abides by safety policies and procedures

• Mentoring the service staff by promoting an environment where they can grow and excel in their craft

• Performing administrative duties such as communicating with vendors, greeting customers or answering phone calls to schedule service appointments

• Managing a team of Service Technicians and Advisors

• Developing a working knowledge of industry laws and regulations to ensure their service department is in compliance

• Maintaining customer relationships to ensure repeat customers by handling customer concerns in a timely manner