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Intake Coordinator Edison 

Company Overview

It is our belief that the delivery of hospice care can be taken to a new level of excellence by those who understand the privilege of what it means to serve the terminally ill. Grace Healthcare Services was founded by a group of hospice professionals who value that opportunity and privilege. We are dedicated to advancing the quality of hospice care in the communities that we serve. Our promise is to utilize the inherent expertise of our staff to educate consumers and serve patients and families with the highest level of dignity and grace.

 The Intake Coordinator is primarily responsible for the overall coordination and facilitation of new admissions and operating within the guidelines of the Grace Healthcare Services referral process. This position performs a variety of clerical, administrative and other tasks in support of the business operations.

• Presents a positive, professional image of the organization on the phone and in all interactions with clients, patient/family members, staff, and others
• Process and document all new referrals
• Contact Community Representatives as soon as a referral is received
• Alert Clinical Director or designee when admission is going to take place
• Contact referral source to update on the intake process
• To ensure compliance, follow up and track:
• Patients who are skilled and date coming off of skilled care
• Receipt of consents
• Missing consents, Initial Plans of Care, Physician Certifications & Revocations, and other missing admission paperwork
• NTUC’s
• Other documents needed for billing
• Provide weekly feedback status to the Director of Business Development, Clinical Director, Billing Coordinator, and Administrator
• Assist other members of the management team with delegated clerical functions
• Answers phones in a professional and timely manner
• Ensures that Grace Healthcare Services' best practices are incorporated into all job activities/responsibilities.