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gordon
Bossier, LA | Full Time
$46k-61k (estimate)
7 Months Ago
Project Coordinator
gordon Bossier, LA
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$46k-61k (estimate)
Full Time | Banking 7 Months Ago
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gordon is Hiring a Project Coordinator Near Bossier, LA

PURPOSE & GENERAL AREA OF RESPONSIBILITY:
Provides Administrative support for the Product Team. Serves as a Team Member and Customer 
Service contact for the Product Group(s) managed. Ensures that the Company provides extra-ordinary service and empathy to our external Customers in a way that will cause them to become totally delighted in their business relationship with Gordon, Inc. Performs all duties and responsibilities in a way that provides for continual improvement of the Total Quality environment for not only the Business Unit organization, but for the entire company. Ensures that the Product Team provides total satisfaction with the product delivered to all Internal Customers. Performs duties and tasks at the highest level of quality. Is responsible to the entire Business Unit Team in its role and responsibilities toward the continual attainment of the 5-Strategic Imperatives and the Profitability Goals of the Company.
EDUCATION & EXPERIENCE:
“College” B.S. Degree, or equivalent desired. Minimum of 1-year experience in Customer Service and/or 
Technical Sales Representation. Proficiency with fully integrated computer systems, with relevant experience in Order Entry systems, Materials Requirement Planning, understanding of Computer Assisted Design (CAD), reading and interpreting Engineering Drawings, and the management of traditional Customer Service functions.
SPECIFIC AREAS OF RESPONSIBILITY:
  1. Performs in an Administrative support role for the Product Team in its day-to-day activities of meeting the needs of both the External and the Internal Customer. Serves as a Resource for both External and Internal Customer Service needs.
  • Provides Administrative Sales Service support for the Product Manager, for Independent Reps, and for all other Customers. Provides Customer Assistance in the areas of the Product Group(s) assigned.
  • Sales Order Entry – performs audits of sales orders entered by the Product Manager. Ensures order accuracy and compliance with the customer purchase order specifications and requirements. Audits to ensure that all supporting documentation is included in the sales order packet so that information references can be made in a highly efficient manner by all who have a role in the processing of the order through the system.
  • The use of M2M (Gordon’s business and computer system) and compliance to established and required procedures 
  • Enters new Customers into the computer system
  • Manages the filing systems for all job functions
  • Provides systematic follow-up on outstanding requests for information and/or service..i.e. follow-up with the CAD Team Leader on drawings requests. Communicates issues to the Product Manager as to status of requests so that the Product Manager has accurate and timely information and is positioned to make informed decisions as to setting and recommending priorities.
  • Provides timely and accurate information to the customer relative to the lead time status and delivery of their orders(s).
  • Assists the Product Manager in the gathering of accurate information required in the preparation of Bids, and in the Quotation Process.
  • Ensures that all procedures are followed, with precision, and that “short cuts” that are intended to save minutes do not result in creating non-value added work downstream, lends itself to possible confusion, or result in an ambiguous specification and expectation for whatever process is required to satisfy the needs of the customer.
  • Serves as the point-of-contact for the Independent Rep, Architects, and other Customers for the receipt of sample requests. Prepares the Sample Request form and forwards it for completion of the sample order.
  • Serves as the point-of-contact for the Independent Rep, Architect, and other Customers for the receipt of Literature requests. Initiates the Literature Request form and forwards it for completion of the literature request order.
  • Ensures timely follow-up to the varied requests and documentation (release forms, etc.) sent to the customer for approval and/or signature. Documents follow-up for later reference and inclusion in the customer files.
  • Other functional requirements include:
    • Faxing AutoCad details, literature, etc.
    • Typing Drawings Approval transmittals
    • E-mails specifications, AutoCad files, and product information to Customers
    • Faxes Invoices and Credit memos to the Customer / Reps 
    • Providing Customers with sample product selections for approval (paint chips, etc.)
    • GRAN’s 
    • Credits 
    • Researches damaged shipments and provides necessary documentation
    • Assists in obtaining payment information from the customer (credit card information, etc.)
    • Follow-up on Absorb Freight and Freight Claim Notifications
    • Internal Debit procedure
    • Sales Order Cancellation procedure
    • Coordination with Purchasing on Custom color matches
    • Order Expediting with the Planning & Scheduling Team
    • Assists the Product Manager in the preparation and maintenance of the two-year calendar and sales projection update
    • Maintenance of information and procedures on Gordon Intranet
    • Assists with all issues related to National Sales Meetings and gives Product Presentations
    • Maintains spreadsheets / data bases
    • Other duties and responsibilities as may be assigned from time-to-time
    • Maintains Charts, Graphs, and other informational documentation so the Continual Improvement of process and procedures, as well as Team and Departmental Goals may be monitored for Continual Improvement.
    • Monitoring, Tracking, and Charting critical steps and procedures
    • Individual Goals and opportunities for Personal and Professional Improvement
    • Team Goals for Improvement
 2. Assisting the Product Manager with the Coordination of Sales Efforts and Working with:
A. INDEPENDENT SALES REPRESENTATIVES and NATIONAL SALES AND MARKETING MANAGER
  • Special Requests for service
  • Expediting of Quotations to meet timing needs in the field
  • Samples – Submittal samples in which expedited service is required as well as the management of sample inventories and sample process
  • Communications and Coordination issues with Customers
  • Threats of Back-charges – gathers relevant information and documentation
  • Customer Complaints
  • Other special requests related to the company from time-to-time by our Reps
  • Follow-up on existing orders: Scheduled and Not Scheduled
  • Follow-up on suggestions relating to improvements in our service levels
B. ENGINEERING SUPPORT:
  • Proposal Drawings requests
  • Submittal Drawings requests
  • Fabrication Drawings 
  • Participates in Drawing reviews
  • Generates Internal Product Testing and provides Test Report Documentation
  • Works closely with other Product Managers and the Business Unit Manager in setting priorities for scheduling CAD 
  • Materials Take-off’s and Job Quotations
  • Custom component pricing and custom project quotes
 C. PURCHASING & PROCUREMENT
  • Recommends solutions for unusual materials requirement planning and inventory stocking levels
  • Relates unique and extra-ordinary needs of the Customer(s) where standard lead times and Purchasing practices do not provide for the special situations and materials requirements that may arise from time-to-time.
 D. PLANNING / SCHEDULING DEPT.
  • Ensures Sales Order accuracy, so that orders may be planned, manufactured with the highest possible degree of quality, accuracy, and cost-effectiveness, and shipped in a timely manner
  • Facilitates efforts to meet the varying needs of our customers whose changing job requirements dictate an improvement in service, above and beyond that which was originally requested and committed to by the company
 E. ACCOUNTING DEPT.
  • Ensures that all issues relating to Customer Credit and Account Collection are handled in a timely manner
  • All documentation is reviewed for accuracy
  • All files are complete with the required information and documentation
  • Pricing is accurate
  • Credit Codes are correct where credits are due to the Customer
  • Assistance is given in the efforts to collect Past-due Accounts in an attempt keep past-due accounts receivables from becoming over-aged and reserved
  • Maintains accurate commissions on sales orders.
  • Audits Rep Commissions report to ensure that the Team is accurately addressing commissions on individual sales orders
  • Estimates Freight in coordination with the Shipping and Planning Depts.
  • Assists the Product Manager in monitoring customers on credit hold to insure issues are resolved quickly to not to prevent an order from shipping in a timely manner.
3. Policies and Procedures - Takes Personal Responsibility to Ensure that all Business Unit Department Policies and Procedures are followed
  • Establishes audits and check points in the process that are designed to ensure compliance with existing procedure
  • Establishes new Procedures, creates documentation, and installs new procedures so that they become a routine part of the on-going sales order entry process
  • Trains other team members in the proper execution and use of both existing and newly adopted Procedures
  • Eliminates re-work and other non value-added work activities and tasks 
  • Creates an efficient and effective work flow that generates complete and high quality information and instruction on all Sales Orders, in a way that communicates all project and job-site needs of the Customer
  • Ensures the Total Quality of Sales Order packets :
    • Timing for completion of all required information 
    • Follow up on required Review activity and sales order re-work, if required, that may arise from the Order Review step 
    • Timely delivery of a complete and accurate job packet to Planning / Scheduling
    • Timely final review by the Product Team and placement into the sales order distribution system 
DESIRED PERSONAL CAPABILITIES, ATTRIBUTES, AND CHARACTERISTICS:
1. Strong Interpersonal Skills
  • Good Listening Skills
  • Recognizes the Needs of Others
 2. Good Planning and Organizational Skills
  • Able to Structure Tasks
  • Establishes Priorities
  • Good Follow-through and Follow-up skills
3. Able to Effectively and Successfully Handle Multiple Tasks
  • Strong Internal and External Customer Orientation
  • Meets Commitments
  • Strong Problem-solving skills
  • Understands Common cause vs. Special cause influences on processes 
4. Effective Adaptability in a Changing Environment
  • Able to revise and execute on plans due to the changing needs of the Customer
  • Able to effectively evaluate and select alternate methods to get the job done
  • Follows up with Team Members to Ensure Completion of Tasks and Procedures
 5. Works Effectively in a Stressful Environment
  • Has a good Self-image
  • Displays Confidence and has a “can do” spirit
 6. Technical Competency
  • Good Computer Skills – (e-mail, Word, Excel Spread sheets, Internet, Intranet)
  • Able to Read and Interpret basic Engineering Drawings
  • Maintain Follow-up lists and checks for completion
  • Good Technical and Business writing skills

Job Summary

JOB TYPE

Full Time

INDUSTRY

Banking

SALARY

$46k-61k (estimate)

POST DATE

10/15/2022

EXPIRATION DATE

06/24/2024

WEBSITE

gordonswine.com

HEADQUARTERS

WATERTOWN, MA

SIZE

25 - 50

FOUNDED

1937

CEO

ALLISON SALKE

REVENUE

$5M - $10M

INDUSTRY

Banking

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The job skills required for Project Coordinator include Customer Service, Scheduling, Planning, Coordination, Administrative Support, Problem Solving, etc. Having related job skills and expertise will give you an advantage when applying to be a Project Coordinator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Project Coordinator. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Project Coordinator positions, which can be used as a reference in future career path planning. As a Project Coordinator, it can be promoted into senior positions as a Project Manager - Construction that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Project Coordinator. You can explore the career advancement for a Project Coordinator below and select your interested title to get hiring information.

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If you are interested in becoming a Project Coordinator, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Project Coordinator for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Project Coordinator job description and responsibilities

A project coordinator handles administrative tasks for the project manager and team members to keep the project running smoothly.

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A project coordinator supports the project manager to ensure projects are completed on time and within budget.

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Plan, organize, monitor and set project schedules to ensure they are completed within specified timescales.

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Coordinate project schedules to ensure that necessary modules and programs are completed according to the project plan.

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A Project Coordinator’s challenging and fast-paced environment require excellence to keep things running smoothly.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Project Coordinator jobs

Designing an Efficient Plan For Monitoring.

02/10/2022: Muskegon, MI

Project coordinators must be adept at multitasking, as they are generally required to perform a wide variety of tasks on a daily basis.

02/07/2022: Bremerton, WA

Project coordinators need to be organized, efficient, good at multitasking, and driven to succeed.

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A project coordinator should be an excellent communicator.

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Team-building skills are also necessary since a project coordinator works with a big team.

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