Job Summary

Director of Customer Relations and Logistics Responsibilities :

• Utilize data collection to manage the budget process
• Develop and analyze metrics to measure performance as well as analyze customer feedback
• Develop and implement QA / QC responsibilities with Senior Leadership Team in FO&M
• Implement and maintain a communication plan for customers
• Develop, review and update Service Level Agreements, maintenance schedules, and inventory processes,
• Demonstrates a commitment to diversity, inclusion, and cultural awareness through actions, interactions, and communications with others

Director of Customer Relations and Logistics Qualifications :

• Bachelor's degree or the equivalent combination of education and experience
• 15 years of experience in customer service, resource management and data analytics
• 10 years of facilities management and supervisory experience
• Excellent communications and interpersonal skills with the ability to interact with diverse College constituencies
• Knowledge of building construction and maintenance practices

Director of Customer Relations and Logistics Benefits :

• Great quality of life, PTO, 6 floating holidays, and closure during Thanksgiving, Christmas and New Year week
• Amazing Culture that really cares about their people and students
• Medical, dental, vision insurance, and retirement contribution match of 9% above salary

post

Amber Gehringer