Are you socially concerned about pertinent issues associated with the community you live in? Are you passionate about making a real difference in your community? Look no further! Join us at Goodwill of Western New York as a Community Outreach Liaison and become a vital part of our impactful team.

THE COMPANYEmploying over 200 Western New Yorkers, Goodwill of Western New York works to enhance the dignity and quality of life of individuals and families by helping them overcome barriers and reach their full potential through learning and the power of work. Through Retail Store operations, Workforce Development Programs, and Contracted Services, Goodwill of Western New York pursues the vision of every person having the opportunity to achieve their fullest potential and participate in and contribute to all aspects of life.
Why work for Goodwill? Because our purpose is more than accepting donations and selling gently used clothing. Our mission is dedicated to helping people in our local community prepare for, find, and keep good jobs. Our retail stores contribute to our mission by helping fund our Workforce Development Programs. Come make a difference and work for an organization that is dedicated to improving the lives of others in our community!

YOUR ROLE

In this role, you’ll not only contribute to our mission but also help shape the lives of individuals we serve. As a Community Outreach Liaison, you’ll be at the forefront of our outreach and client recruitment activities, building relationships with local community based organizations and assessing potential clients for our programs.

This position’s key responsibilities include:

• Create a marketing plan and monthly outreach calendar of events. Partner with the Director, Marketing & Communications on marketing materials and methods of outreach in response to program and client needs.
• Manage outreach and client recruitment activities. This includes, but is not limited to, building partnerships with community members, community based organizations, city agencies and religious organizations with the intent of educating community members regarding Goodwill’s programs and services and connecting with potential clients.
• Meet with potential clients and assess their individual development needs. Determine if the clients may be a good match for Goodwill’s programs.
• Follow-up with contacts and all potential clients in a timely manner.
• Recommend and implement strategies to maximize program recruitment and participation.

 WE ARE LOOKING FOR SOMEONE WHO

• Is socially concerned. Showing an awareness of pertinent issues associated with society or the community you live in.
• Communicates effectively. You excel when interacting with others.
• Loves being a part of a team. You understand that we succeed or fail as a team. You are always ready to step beyond your responsibilities to go the extra mile to ensure that your team is successful.
• Loves how we roll as an organization. Not everybody will and we’re ok with that - Want to figure out if you MUST work with us? How do our Core Values make you feel?
• Own It - We are motivated and responsible for our actions and results.
• Dare to Excel - We are never done, we never settle, we never stand still. We push boundaries and think beyond the box.
• Be Bold, Be Courageous -When faced with a hurdle, we jump!
• Be Extraordinary -We exceed expectations of clients, customers, and colleagues.
• We Win Together -We collaborate & celebrate. We drive forward as one team towards our mission.

 WHAT YOU BRING TO THE ROLE

• Must have a valid New York State Driver’s License along with reliable transportation.
• High School Diploma or GED required.
• Minimum of three (3) years of success working with underserved individuals.
• Ability and enthusiasm to initiate contact and engage with the community to market the program through in-person and remote meetings, social media and online platforms, with the goal of successfully recruiting and retaining clients.
• Strong knowledge of Microsoft Office programs.
• Ability to work occasional evenings or weekends.
• Client-focused, culturally competent, high energy, empathetic, flexible and hard-working.
• Bilingual helpful.

COMPENSATION

Goodwill regularly evaluates our compensation and benefit packages to ensure we remain competitive. Starting pay will be based on a candidate’s experience, skills and education. 

• The pay range for this position is $40,000/year to $50,000/year.