Compensation - $40,000

The Position:

The Buffalo United Resiliency Center (BURC) was created to provide a safe space for families and survivors of the horrific TOPS massacre on 5/14/2022. BURC under the operations of The Buffalo Urban League (BUL) is devoted to promoting mental and emotional wellbeing by providing opportunities for people to come together, find support, restore the community’s sense of safety and security, and help each other heal. BURC will provide a centralized place for victims to have their needs identified and be supported to efficiently access services. BURC will proactively support and respond to victims who often experience reactions to shootings in response to significant anniversaries or events, such as the 1 Year Mark, events within the community that increase stress and awareness of the passage of time (graduations, holidays, festivals) and incidents that occur around the world that trigger reactions for victims.

Position Summary:

The incumbent is thefirst point of contact for incoming community members and will refer the visitor/caller to the appropriate party or conduct an initial intake if a Case Worker is unavailable. In addition, the liaison will provide administrative support for BURC.

Specific Duties:

• Ensure a welcoming environment for community members.
• Greet visitors, answer phone calls, and provide responses to general questions.
• If the Case Workers are unavailable, conduct initial eligibility assessments.
• Assist in capturing and compiling data and metrics needed for reporting purposes.
• Assist in creating flyers and marketing information for community events.
• Assist in gathering and providing material for the website and social media.
• Other duties as assigned.

Qualifications:

• Associate degree in Social Services or Mental Health with one year of experience in mental health or Social Services; or a high school diploma or GED with two years of experience. A bachelor’s degree is preferred.
• Working knowledge of computers and computer software and programs, Microsoft Word, Excel, PowerPoint.
• Demonstrated ability to learn new systems.
• The ability to carry out assignments without direct supervision. The ability to work both independently and in a team environment.
• Demonstrated ability to maintain a process.
• Valid Driver’s License, Insurance, and daily access to a vehicle and/or access to a transportation.
• Ability to work flexible hours – there is some evening and weekend work..
• Multi-lingual a plus.

Competencies:

• Demonstrated competencies in administrative support functions.
• Strong accuracy and attention to detail.
• Strong organization and follow up skills.
• Strong interpersonal skills -
• Strong communication skills – both verbal and written; with the ability to communicate in a caring and non-judgmental manner.
• The ability to collaborate with diverse groups.
• The ability to work in a fast-paced environment.
• The ability to multitask and meet deadlines.
• Demonstrated pro-active work competencies.