Goodwill of Western and Northern Connecticut is seeking a determined leader to join us in our mission to help others and serve our local communities. 

Our Retail Stores support and even provide funding to different Goodwill programs that assist people with obtaining meaningful employment and bettering their overall quality of life.

As a District Manager, you will be responsible for supervising our store managers as an essential part of ensuring the success of our stores and Goodwill’s mission.

What Goodwill can offer you:

• Opportunities for career advancement 
• Company-paid professional development and training
• A benefits package that includes health, dental, and vision (employee paid), as well as ancillary benefits including long and short term disability, and life insurance (Goodwill paid)
• These benefits available 1^st of the month, following 30 days of employment
• Two (2) weeks’ vacation, four (4) personal days, and seven (7) days of sick time
• Up to $3,000 in qualified Tuition Reimbursement
• Nine (9) Paid holidays
• 403(b) Retirement Savings Plan, including Employer Match 
• 30% Employee Discount 
• Employee Appreciation Day - 50% off employee discount once per year
• $50 work anniversary gift for every year of continuous service (for part-time and full-time team members)
• $200 Referral Program (for every candidate hired that you refer to Goodwill) 

Job Responsibilities:

• Oversee the operations of assigned retail locations, generally 6-10 stores.
• Develop achievable sales and profit goals and communicate to assigned managers.
• Examine and analyze expenses and sales to achieve maximum revenue.
• Ensure 5s/lean standards are implemented and consistently maintained.
• Make recommendations to increase efficiency, lower expenses, and increase revenue.
• Report on performance “gaps” per location and communicate corrective plans. 
• Ensure compliance with established agency policies, procedures, and standards.
• Maintain excellent standards of customer service in all service areas: managers, supervisors, retail employees, and donation attendants.
• Develop competent, well-trained, knowledgeable staff of Store Managers, Assistants, and Supervisors.
• Ensure that subordinate leadership is given the tools necessary to meet expectations for which they are held accountable.
• Ensure that an efficient and effective workforce is maintained in stores through proper hiring, training, and direction. 
• Ensure that stores complete required reports accurately and in a timely manner.
• Establish goals and minimum expectations in sales, store production, store appearance, expense control, and employee performance.
• Use performance standards and goals to evaluate Store Managers. Teach managers skills in goal setting and evaluation of Assistants and Supervisors.
• Ensure that stores reach all key metric goals.
• Communicate and reinforce agency core values.

Merchandise the Stores and Store layout

• Perform routine (weekly) inspections of all assigned stores and additional stores as directed by supervisor. 
• Ensure that stores are maintaining the appearance of the building exterior and interior. Communicate to agency’s maintenance vendor/ Facilities all building deficiencies.
• Ensure that store production consistently produces to planned levels and payroll expenses are within budget.
• Ensure that stores are well merchandised and displayed and that cleanliness and display standards are maintained.
• Ensure that stores have a consistent merchandise flow at the appropriate levels and quality.

Ensure Customer Service Excellence

• Ensure external customers enjoy a pleasant service experience that meets or exceeds expectations. 
• Ensure internal service standards are maintained or exceeded between employees, and departments.
• Reinforce agency service expectations and philosophies through employee training, on-going focus on service, and support of company programs.
• Resolve customer complaints as needed.

Ensure Safety, Security and Maintenance of assigned Stores

• Ensure well-maintained facilities and security issues are addressed quickly and appropriately.
• Ensure that Store Managers maintain a safe, clean shopping/work environment for customers and employees. Maintain agency safety standards and work closely with safety committee. Provide for safety training and awareness at all locations.
• Additional duties as directed supervisor.

Special Requirements:

• Bachelor’s degree or equivalent combination of education and experience.
• Three (3) to five (5) years of experience in Retail or Customer Service Management preferably at the district or regional level.
• Valid CT license.
• Proficient in Computer Applications, including the MS Office Package and e-mail communications.
• Work nights and weekends as directed by supervisor.
• Ability to motivate a group to meet goals through team effort.

Start your journey with Goodwill today by applying at gwct.org/about/work-here

Is this position not right for you? We can help you find the right one at Goodwill or any other employer through our Career Centers! Receive free career assistance services from Goodwill (including Resume Builds/Revisions, Online Job Searching Coaching, Interview Skills, and more) at gwct.org/career-coaching

Goodwill is an Affirmative Action/Equal Opportunity Employer, with a commitment to diversity, equity, and inclusion throughout the organization, welcoming candidates of diverse backgrounds.