87 Technology Support Specialist Jobs in Pittsburgh, PA
Goodwill of Southwestern Pennsylvania is Hiring a Technology Support Specialist Near Pittsburgh, PA
DescriptionGoodwill of Southwestern Pennsylvania and North Central West Virginia is a nonprofit organization that funds job training, education, and other community programs by selling donated clothing and household items in Goodwill stores and online. We offer life-changing work on a mission-minded team. We are 1,000 working as one and each of us is essential to helping our community thrive. For three years running, Goodwill has been named to Forbes’ list of America’s “Most Inspiring Companies”.
We offer a wide range of career opportunities ranging from entry-level to management in retail, human services, and administrative fields. Learn more about working at Goodwill. You can help. We can show you how.
Position SummaryAs the Technology Support Specialist you would provide frontline information technology support to employees across all Goodwill locations, such as answering questions or resolving computer problems, managing requests or problem tickets, hardware/software installation, mobile device support, POS support, etc. in person, via telephone or electronically. Along with sharing on-call duties with other department personnel to support business goals and objectives.
Duties Include But Are Not Limited To
- Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities, including help-desk requests and proper escalation as needed.
- Set up and inventory equipment for employee use, performing or ensuring proper installation or repair of operating systems and appropriate software.
- Answer user inquiries regarding computer software, hardware, networking and/or connectivity and resolve problems.
- Support mobile devices, digital phones, POS systems, desktop and laptop computers, printers, etc. installation and usage by installing and upgrading, as needed, software, hardware and related peripherals.
Schedule: Monday - Friday (8:00am - 4:00pm) After hours and weekends when assigned or necessary.
External Hiring Range: $45,760.00 - $47,590.40/year
Qualifications
- Trade School Degree AND 3 years' of experience with software, hardware, and/or systems installation and Level 1 technical support experience required. OR
- Associates' Degree AND 2 years' of experience with software, hardware, and/or systems installation and Level 1 technical support experience required.
- Candidates are expected to provide current valid clearances (Child Abuse Clearance, FBI Fingerprints Clearance, and PATCH) prior to first day of employment.
- Must have a valid driver’s license and reliable transportation.
Job Summary
Full Time
$63k-82k (estimate)
02/02/2024
06/09/2024
goodwillswpa.org
Pittsburgh, PA
200 - 500
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The job skills required for Technology Support Specialist include Technical Support, Installation, Help Desk, Operating System, etc. Having related job skills and expertise will give you an advantage when applying to be a Technology Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technology Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technology Support Specialist positions, which can be used as a reference in future career path planning. As a Technology Support Specialist, it can be promoted into senior positions as a Technical Support Analyst III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technology Support Specialist. You can explore the career advancement for a Technology Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Technology Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technology Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Technology Support Specialist job description and responsibilities
A technical support specialist provides technical assistance for users of computers, networks, software, or other devices.
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Technical support positions are highly specialized, and may focus primarily on networking, security, customer tech support, hardware, or software.
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Technical support specialists work with end-users to provide technical support and assistance for technical, software and hardware problems.
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Technical support specialists at larger companies may be called upon to write user manuals for their employees or customers.
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Technical support specialists provide assistance and guidance to customers who are experiencing difficulties with technological equipment or software.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Technology Support Specialist jobs
Certifications such as the CompTIA A+, Security+, and Network+ certify for knowledge that can be used across all technology stacks.
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The minimum education requirement for a technical support specialist role can vary from position to position.
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Most technical support specialists acquire at least some on-the-job training after they are hired.
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Positions with companies that create software and other computer products often desire specialists with a bachelor’s degree.
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A technical specialist may also have training in computer programs with professional certificates and an ITIL foundation.
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Step 3: View the best colleges and universities for Technology Support Specialist.
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