Job Title: Assistant Store Manager

Department: Donated Goods

Reporting to: Store Manager

Date: July, 2014

Position Status:

☐ New ☒ Updated

FLSA Status:

☐ Non-exempt ☒ Exempt

Job Summary:

Responsible for assisting the Store Manager in the store’s daily operation and achievement of sales results, while assuring the delivery of excellent customer/donor service. Manages the processing of donated goods, and works with the store’s managers to ensure staff is properly trained and performing effectively. Responsible for opening and closing the store in the absence of the Store Manager and Key Holder.

Minimum Qualifications:

Education

High School or GED preferred.

Experience

Minimum of 2 years prior retail management experience preferred.

Two- or four-year degree preferred, or equivalent work experience.

Licensure, Certification, and/or Registration

None

Other

• Demonstration of team leadership skills.

• Strong oral and written communication skills, including the ability to read and comprehend.

• Advanced customer service skills.

• Ability to promote and be responsible for workplace safety.

• Ability to handle customer/donor/employee relations (in the absence of a Store Manager)

• Values diversity.

• Proficiency with POS reporting procedures.

• Energy and enthusiasm to help others.

• Demonstrated interest in a career in retail.

• Strong knowledge of financial management.

• Ability to do basic math calculations.

• Ability to use a computer/iPad with a basic knowledge Word, Excel and other Office programs. Must be able to use basic office equipment such as telephone and fax machine.

• Ability to regularly lift up to 10 pounds and occasionally lift up to 50 pound

• Ability to work flexible schedule to include weekends, evenings and holidays

• Reliable transportation and a valid driver’s license.

Job Duties

Essential Duties (In the absence of and/or in conjunction with the Store Manager, the following job duties are executed.)

% of Time

Management Duties:

• Supervises the processing of donated goods in a timely and accurate manner while following the production system.

  • Fosters team work among management staff to accomplish store goals.

  • Coaches, trains and develops (management) team and oversees the training of store personnel.

  • Delegate, as needed, the daily and weekly scheduling of staff.

  • Addresses employee issues by resolving employee complaints and concerns, providing ongoing performance feedback, conducting formal performance appraisals, and counseling employees as necessary. 

  • Administers disciplinary actions in coordination with the Area Manager and under the general auspices of the Human Resources department.

• Responsible for the store’s overall operation, including maintaining daily and weekly reporting of sales, donations and overall financial results.

  • Responsible for store revenue goals and budgeted expenses.

  • Contributes toward store profitability by seeking opportunities to increase sales, manage inventory and labor costs.

  • Ensures the accuracy of all cash handling and cash register functions. Ensures proper accounting for all store revenue.

  • Organizes work throughout the store in a manner that facilitates effective customer service and a profitable operation.

  • Ensures the store’s appearance is properly maintained.

  • Ensures compliance with all store policy and procedures, especially in the areas of safety, customer service and overall store operation, as outlined in the Store Manual, Safety Manual, and the Employee Handbook.

    • Trains and develops staff in all aspects of their responsibilities, including adherence to all safety and company protocols and procedures promote a safe, productive work environment.

    • Ensures all company policies, store standards and procedures are communicated effectively to staff and adhered to in a consistent manner. 

• Ensures good customer/donor relations by maintaining high standards of customer service. Continually reinforces customer service standards, as well as Goodwill’s mission. 

• Completes various administrative duties, including:

  • Communicates transportation needs and concerns with the Area Manager.

  • Opens and closes the store in a timely and thorough manner.

  • Reports Facilities issues and problems that need attention.

  • Makes daily deposits.

30%

Back of Store Duties:

• Maintain well organized and clean production area.

• Facilitate the (un)loading of product from/to company trucks.

• Trains employees regarding the processing, sorting, hanging and organization of donated goods.

• Greets donors and receives merchandise, providing donor with an itemized receipt, if desired.

• May remove donations from donor’s vehicle.

• Breaks down donation in to appropriate bins of like merchandise.

• Examines shoes, electrical, and mechanical merchandise and other non-clothing items to determine, appropriateness for sales floor, in accordance with established standards.

• Place salable clothing on hangers to meet established quotas. Hangs clothing on racks for transporting to the sales floor, keeping similar types of clothing grouped together.

• Counts and records pieces of clothing hung.

• Assures production counts are achieved.

• Places unsellable clothing in appropriate bins.

30%

Front of Store Duties:

• Trains employees regarding proper register procedures and proper floor layout and placement of product.

• Processes customer transactions by ringing the sale on a cash register, collecting payment, making change, bagging the merchandise and thanking the customer.

• Assists customers with shopping needs.

• Pulls racks to transfer clothing from the (back) production room to the sales floor and places clothes on sales floor racks.

• Ensures that clothes are placed on sales racks with similar types and colors of clothing.

• Ensures that the sales floor is kept clean, neat and properly displayed.

  • Rearranges clothing on racks and items on shelves, removes items from the floor, dusts and pulls clothes from racks when they are too full.

  • Assures pulls are completed.

• Reports known or suspected security and/or theft problems to the Area Manager, Director of Retail or Director of Risk Management, as required.

30%

Other duties as assigned, including travel to other stores on an as-needed basis.

10%

Supervisory/Decision making Authority

Does the position require customary supervision and management of at least 2 or more full-time employees? ☒ Yes ☐ No

Enter the number of direct reports and their position titles: 5 to 20, Sales Associate(s), and Key Holder(s)

PHYSICAL REQUIREMENTS: 

Required 

• Standing

• Walking

• Lifting (Up to 50lbs)

• Carrying (Up to 50lbs)

• Kneeling

• Pushing/Pulling

• Bending/Stooping

• Reaching

• Turning

• Repetitive Motions

• More than 2/3 of the day may require standing, using fingers, hands or feet.

Preferred

• Color Recognition

HAZARDS:

• Housekeeping and/or cleaning agents

• Proximity to moving mechanical parts

SKILL REQUIREMENTS:

Required

• Respectful customer relationships

• Reading

• Math Skills

• Drive motor vehicle

• Typing/Keyboard

• Word processing software

• Basic payroll/accounting skills

• Operate office machinery (fax, copier, etc.)

• Verbal communication (including telephone)

• Written communication (including composition)

• Operation of point of sale/inventory software

• Reasoning and logic 

• Maintain records

• Sensitivity to service population’s cultural and socioeconomic characteristics

Preferred

• Public speaking/group presentations

• Verify data, including sales numbers

• Organize and prioritize information

• Team-oriented and collaborative interpersonal relationships