Job Title: Team Lead 

Department: Retail 

Reporting to: Store Manager 

Date: 07/28/2015 

Position Status: New

FLSA Status:  Non-exempt

Job Summary: 

Responsible for assisting the Store Manager in the store’s daily operation and achievement of sales results. Manages the processing of donated goods and work with assistant managers to ensure staff is trained and that good customer/donor relations are maintained by setting high standards of customer service. 

Minimum Qualifications: 

Education 

High School or GED preferred. 

Experience 

Minimum of 2 years prior retail experience preferred. 

Licensure, Certification, and/or Registration 

None 

Other 

• Excellent communication skills. 
• Must have excellent customer service skills. 
• Must have by able to promote and ultimately be responsible for workplace safety. 
• Able to handle customer/donor/employee relations in regards to documenting and reporting to store management. Proficiency with POS reporting procedures. 
• Must have reliable transportation and a valid driver’s license. Energy and enthusiasm to help others. 
• An openness to learn and be a team player. 
• An excitement for a career in retail. 
• Be able to perform basic skills on a computer. 
• Must be able to read and comprehend. 
• Must be able to do basic math calculations using a calculator. 
• Ability to do basic math calculations. 
• Ability to use a computer/iPad with a basic knowledge Word, Excel and other Office programs. Must be able to use basic office equipment such as telephone and fax machine. 
• Ability to work flexible schedule to include weekends, evenings and holidays. 
• Reliable transportation. 
• Able to regularly lift up to 10 pounds and occasionally lift up to 50 pounds. 

Job Duties 

Essential Duties 

% of Time 

Management Duties: 

• Supervises the processing of donated materials in a timely manner following the production system. 
• Responsible for the store revenue goals and budgeted expenses. 
• Ensures compliance with all store policy and procedures as outlined in the Store Manual, the Employee Handbook, and the Worker’s Compensation manual.  Ensures proper accounting for all store revenue. 
• Ensures good customer/donor relations by maintaining high standards of customer service as outlined by the customer service manual. 
• Trains and develops staff in all aspects of their responsibilities, including adherence to all safety and company protocols and procedures promote a safe, productive work environment. 
• Communicates transportation needs and concerns with the Area Manager. 
• Opens and Closes the store in a timely and thorough manner. 
• Reports Facilities issues and problems that need attention. 
• Reporting numbers accurately into Wesa.
• Makes daily deposits.

50 

Front of Store Duties: 

• Processes customer transactions by ringing the sale on a cash register, collecting payment, making change, bagging the merchandise and thanking the customer. 
• Assists customers with shopping needs. 
• Pulls racks for transporting clothing from the back room to the sales floor and places clothes on sales floor racks. Ensures that clothes are placed on sales racks with similar types and colors of clothing. 
• Rearranges clothing on racks and items on shelves, removes items from the floor, dusts and pulls clothes from racks that are too full to ensure that the sales floor is kept clean, neat and properly displayed. 
• Greets donors and receives merchandise, providing donor with an itemized receipt, if desired. 
• Reports known or suspected security and/or theft problems to the Store Manager or other members of management. 

20 

Back of Store Duties: 

• May remove donations from donor’s car. 
• Breaks down donation in to appropriate bins of like merchandise. 
• Examines shoes, electrical, and mechanical merchandise and other non-clothing items to determine, appropriateness for sales floor, in accordance with established standards. 
• Place salable clothing on hangers to meet established quotas. Hangs clothing on racks for transporting to the sales floor, keeping similar types of clothing grouped together. 
• Counts and records pieces of clothing hung. 
• Checks and approves racks hung by associates 
• Ensure that proper production tracking sheets are in use and monitored to ensure efficiency. 
• Places unsellable clothing in appropriate bins. 

20 

Other duties as assigned. 

May be required to travel to other stores on an as-needed basis. 

10 

Supervisory/Decision making Authority 

Does the position require customary supervision and management of at least 2 or more full-time employees? Yes No 

Enter the number of direct reports and their position titles: 5 to 20, Sales Associates

PHYSICAL REQUIREMENTS:

Required

• Standing
• Walking 
• Lifting (Up to 50lbs)
• Carrying (Up to 50lbs)
• Kneeling
• Pushing/Pulling
• Bending/Stooping
• Reaching
• Turning
• Repetitive Motions
• More than 2/3 of the day may require standing, using fingers, hands or feet.

Preferred 

 Color Recognition

HAZARDS: 

• Housekeeping and/or cleaning agents 
• Proximity to moving mechanical parts 

SKILL REQUIREMENTS: 

Required 

• Respectful customer relationships
• Reading
• Math Skills 
• Drive motor vehicle 
• Typing/Keyboard 
• Word processing software 
• Basic payroll/accounting skills 
• Operate office machinery (fax, copier, etc.) 
• Verbal communication (including telephone) 
• Written communication (including composition) 
• Operation of point of sale/inventory software 
• Reasoning and logic
• Maintain records
• Sensitivity to service population’s cultural and socioeconomic characteristics

Preferred

• Public speaking/group presentations
• Verify data, including sales numbers 
• Organize and prioritize information 
• Team-oriented and collaborative interpersonal relationships