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Customer Service Coordinator
Department: Retail
Supervisor: Store Manager
BASIC FUNCTION
Work with store leadership to assist in the front-end operations or anywhere assigned to assist to maximize the collection, production, sales, salvage and customer service of the store. Serving customers to enrich their shopping experience within the communities we serve.
JOB DUTIES AND RESPONSIBILITIES
Maximize sales performance through proper rotation, displays, signage and inventory of processed merchandise. Meet or exceed sales goals on a consistent basis.
Represents Goodwill in a positive manner by providing excellent customer service at all times to all customers, donors and other employees.
Responsible for training and developing sales associates and ensure merchandising guidelines are followed throughout the sales floor.
Assists in ensuring that all paperwork is completed in an accurate and timely manner to include opening/closing procedures, ensuring cash handling including enforcement of cash register procedures.
Assists with supporting the staff, enforcing and communicating Goodwill policies, manuals, handbooks, policies and procedures.
Perform opening and closing of the store as assigned by the manager.
Participate in interviewing candidate for entry level retail roles. Contribute input to and assist in administering associate evaluations. Be backup to Assistant Manager as needed.
Assists with ensuring and enforcing compliance with all asset protection policies and procedures. Reports problems and concerns to the Store Manager and/or Regional District Director in the absence of the Store Manager.
Follow and performs all duties in a safe manner and ensures that store staff adhere to all safety guidelines; which includes completion of accident reports as needed.
Ensure the store and surrounding premises are kept clean. Ensures a culture of safety so all working conditions and procedures are being performed in a safe manner and adheres to all safety guidelines to safeguard the workplace and minimize injuries/accidents.
Supports and promotes organizational programs and special events as required.
Communicates progress, concerns, and problems to Store Manager.
Perform any other assignments designated by management team.
POSITION OVERSIGHT
This position is not a supervisory position; however, oversight of team includes coaching, training and development of team members. All supervisory duties including, but not limited to hiring, disciplinary action, performance reviews presentation and termination are the responsibilities of Store Manager.
Donor Service Representative
Merchandise Processor
Sales Associate
Utility Associate
JOB SPECIFICATIONS
Full Time
Ancillary Healthcare
$56k-75k (estimate)
07/28/2023
06/01/2024
yourgoodwill.org
LANCASTER, PA
1,000 - 3,000
1948
NGO/NPO/NFP/Organization/Association
RON KRATOFAL
$10M - $50M
Ancillary Healthcare
Goodwill Keystone Area providesretail thrift stores, job training and business consulting services.
The job skills required for Customer Service Coordinator include Customer Service, Leadership, Communicates Effectively, Cash Handling, Asset Protection, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Coordinator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Coordinator. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Coordinator positions, which can be used as a reference in future career path planning. As a Customer Service Coordinator, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Coordinator. You can explore the career advancement for a Customer Service Coordinator below and select your interested title to get hiring information.
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Quotes from people on Customer Service Coordinator job description and responsibilities
Effectively able to develop work schedules for customer service staff members and overseeing their activities to ensure that service standards are met properly.
01/06/2022: Las Cruces, NM
The Customer Service Coordinator position ensures that the person on the other end gets connected to the right place.
02/22/2022: Amarillo, TX
The Customer Service Coordinators provide exceptional, professional and responsive customer service through communication with customers, dealers and sales representatives via email and telephone.
02/13/2022: Kingsport, TN
Deliver excellent customer service and lead by example.
01/09/2022: Baton Rouge, LA
Maintains excellent external customer service through professional communication, timely response to customer needs, and overall customer-centric approach.
02/25/2022: Harlingen, TX
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Coordinator jobs
A passionate customer service advocate with strong critical thinking skills.
01/23/2022: Rochester, MN
CS coordinator may also provide the clients with product and service knowledge.
12/21/2021: Scranton, PA
The Customer Service Coordinator must be able to perform all the essential functions of the position satisfactorily.
03/15/2022: Akron, OH
The Service Coordinator must be detail oriented with an eye toward efficiency and accuracy.
03/02/2022: Albuquerque, NM
As a skill set, customer service entails several qualities like active listening, empathy, problem-solving and communication.
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