Join our client, a leading distributor of organic and natural products, as a Warehouse / Logistics Customer Service Representative.

This pivotal role involves providing exceptional customer service while managing the coordination of warehouse and logistics operations.

If you thrive in a dynamic environment, excel in communication, and possess a knack for technology, we want you on our team.

The Day-to-Day :

• Serve as the primary point of contact for customer inquiries via phone, email, and in-person visits.
• Provide timely and accurate information regarding order status, shipment tracking, and product availability.
• Collaborate with warehouse and logistics teams to ensure efficient order fulfillment and delivery.
• Resolve customer issues and complaints promptly and professionally.
• Maintain meticulous records of customer interactions and transactions using our CRM system.
• Work closely with sales and operations teams to enhance customer satisfaction and retention.
• Assist in inventory management tasks, including cycle counts and replenishment.
• Identify opportunities for process improvement and enhancements in customer service.

Qualifications :

• High school diploma or equivalent; Bachelor’s degree preferred.
• Previous experience in customer service, logistics, or warehouse operations is preferred.
• Exceptional verbal and written communication skills with a focus on customer satisfaction.
• Ability to thrive in a fast-paced environment and manage multiple tasks effectively.
• Proficiency in computer skills, including Microsoft Office Suite and CRM software.
• Detail-oriented with strong organizational and problem-solving skills.
• Ability to work both independently and collaboratively as part of a team.
• Flexibility to work occasional evenings or weekends based on business needs.

Pay Rate / Shifts :

• $18.00 to $23.00 per hour.
• Monday to Friday
• 7 : 00 AM to 4 : 30 PM, with occasional extended hours.
Less than 1 hour ago