Goodwill Industries of Hawaii, Inc.

Job Description

JobTitle: Business Engagement Specialist

Division: Mission Services 

Department: Workforce Development 

Reports To: Program Coordinator

FLSAStatus: Non-Exempt

ReviewedBy: Human Resources

SUMMARY

Markets the Goodwill Hawaii Work Programs to include the Supporting Employment Empowerment (SEE) Hawaii Work program to community business employers under the direction of the Program Coordinator through outreach and job development. Acts as a liaison between the employers and prospective employees received through the Goodwill Hawaii work programs.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Employment Development

Works closely with the business community to stay abreast of job trends and current labor market needs.

Researches prospective partner businesses through varied means, including print records, media data, internet, and networking opportunities.

Researches and compiles occupational, educational, and economic data regarding factors that would aid participants in fulfilling vocational and/or educational objectives.

Participates directly with the business community through business associations, personal contacts and referrals to inform the business community of the employment services offered by the program and explore opportunities for partner business participation in the Goodwill Work programs.

Develops relationships in the business community and obtains information regarding the nature of employment, including hiring requirements in the areas of skills, experience, education, and other qualifications.

Originate outreach to prospective partner employers and provides information about the benefits employing those in Goodwill work programs. Responds to inquiries from prospective partners. Develops marketing tools to promote the Goodwill work programs to include the SEE Program with wide range of prospective employers.

Employment Matching

Works with the Career Navigator to assess and evaluate each prospective applicant. Collects, organizes and analyzes information through records, tests, interviews and professional sources to appraise each participant’s work experience, interests, aptitudes, abilities and personality characteristics to determine job readiness and employment goals.

Forwards each participant’s job referral information to partner employers. Follows up on each participant’s interviews and collects the required formal interview result form from employers.

The interview result form will be forwarded to the Case Managers with a copy retained in the program file.

Counsel’s participants and provides group educational and vocational guidance services when needed. Develops and conducts workshops as needed to increase participants’ job readiness.

Following employment, works with the partner employers to evaluate each participant’s progress. Travels on island to make employment site visits on/off hours on an as-needed basis.

As employed SEE program participant transitions out of the subsidized employment site, supports the partner employer to ensure the required formal evaluation is completed. The evaluation will be forwarded to the FTW Case Manager and Career Navigator with a copy retained in the program file.

Administrative Responsibilities

Regularly reports to the Program Coordinator all data pertaining to employer recruitment, partner employers, and participant placement.

Assists employers with completing and submitting required program paperwork. Formalizes SEE Agreements with participating businesses after advocating for clients’ needs and negotiating the terms of the SEE Agreement.

Timely and accurately processes, tracks, and records all employer, job order, job referral, placement and employer retention information in the SEE database.

Audits and maintain program records and services according to contract, State, Federal, CARF, HIPAA requirements.

Assists Billing Assistant with addressing any discrepancies related to and amount invoiced.

Engages in follow-up activities with participants and employers to evaluate program success and make recommendations for program improvements.

Employee Responsibilities

Conducts work in a safe and responsible manner, utilizing protective clothing and/or equipment when appropriate. Complies with all safety standards.

Follows state policies and procedures as specified in contract.

Ensures that client confidentiality is maintained in accordance with contract, State, and Federal law including HIPAA.

Supports and promotes all Ohana Nui initiatives. 

Responsible to understand and support CARF accreditation standards.

Works on special projects as assigned by the Program Coordinator.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Bachelor’s degree (B.A. or B.S.) from a four-year college or university; and one to two years related work experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of an organization.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

CERTIFICATES, LICENSES, REGISTRATIONS

Travel is required, must have a valid driver's license and access to an insured vehicle.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; and talk or hear. The employee is occasionally required to reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate.

At Goodwill Hawaii our mission is simple, yet powerful, we help people with employment barriers reach their full potential and become self-sufficient. We are the third largest non-profit agency in Hawaii and our motivation is sustaining Hawaii’s community through the power of work. Last year we placed nearly 1,500 people into employment, resulting in $22 million in annual wages earned as a result of these job placements. Join the Goodwill Hawaii family and help strengthen our Hawaii community, one job at a time.

Goodwill Hawaii is committed to fully complying with all Equal Opportunity Employment and Affirmative Action laws and regulations. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, including gender identity or expression, sexual orientation, national origin, citizenship, ancestry, age, marital status, genetic information, domestic or sexual violence victim status, disability, protected veteran status or any other status protected by federal, state or local law. We also foster a drug-free work environment.