Goodwill Industries of Hawaii

Job Description

Job Title: Lead Sales Worker

Division: Operations/Retail 

Department: Retail 

Reports To: Retail Store Manager / Retail Assistant Manager

FLSA Status: Non-Exempt

Reviewed By: Human Resources

SUMMARY

Assists Retail Store Manager in the supervision and coordination of activities of employees and in the management of day to day operations. Responsible for meeting/exceeding sales quotas and goals by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. 

• Assigns duties to workers and schedules break periods, and work hours. Ensures sales floor is adequately covered
• Trains and supervises workers in store policies, department procedures, and job duties.
• Orders merchandise, supplies, and equipment. Communicates and coordinates with facility staff.
• Records delivery of merchandise, compares record with merchandise ordered, and reports discrepancies to control costs and maintain correct inventory levels.
• Inspects merchandise to ensure its quality and that it is correctly priced and displayed.
• Recommends additions to or deletions of merchandise to be sold in department.
• Prepares sales and inventory reports. Ensures sales and cash reporting accuracy and daily bank deposits.
• Professionally addresses customer complaints, handles returned merchandise, and resolves problems to restore and promote good public relations.
• Assists sales workers in completing difficult sales.
• Sells merchandise. Assists in stocking of merchandise, ringing up of customer purchases, and customer service. 
• Responsible for meeting/exceeding retail quotas and goals through the management of day to day operations.
• Responsible for regular and situational communication with the Store Manager Assistant Store Manager and Director of Retail Sales.
• Ensures store security.
• Assists donation and production operations as assigned.

• Plans production operations, establishing priorities and sequences for processing products.
• Works closely with management in reviewing product quality and modifies production and inventory control programs to maintain and enhance profitable operation of division. 
• Monitors workers to ensure compliance with productions and sales standards.
• Works with the Retail Store Manager/Operations Supervisor and Safety Coordinator to communicate safety standards imposed by OSHA and State regulatory agencies to ensure a safe working environment. (Includes proper attire, safety and protective equipment, and practices).

• Conducts work in a safe and responsible manner, utilizing protective clothing and/or equipment when appropriate. Complies with all safety standards.
• Responsible for the safe and productive operations of the assigned store.
• Responsible for awareness of and adherence to all company, store and safety policies and procedures.
• Other duties as assigned. 

SUPERVISORY RESPONSIBILITIES

Responsible for Retail Sales Workers, Sheltered Employees, Trainees, CSSP Workers, and as others assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

CERTIFICATES, LICENSES, REGISTRATIONS

CPR/First Aid Certification may be required based on assignment of location determined by Safety Department.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to see, hear, and talk. The employee must be able to stand/walk for several hours at a time. The employee is required to use hands to finger, handle, and feel. The employee is required to reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl, and smell. The employee must frequently lift up to 25 lbs and occasionally maneuver wheeled containers weighing up to 300 pounds.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is exposed to outside weather conditions and heat. The noise level in the work environment is usually moderate.

At Goodwill Hawaii our mission is simple, yet powerful, we help people with employment barriers reach their full potential and become self-sufficient. We are the third largest non-profit agency in Hawaii and our motivation is sustaining Hawaii’s community through the power of work. Last year we placed nearly 1,500 people into employment, resulting in $22 million in annual wages earned as a result of these job placements. Join the Goodwill Hawaii family and help strengthen our Hawaii community, one job at a time.

Goodwill Hawaii is committed to fully complying with all Equal Opportunity Employment and Affirmative Action laws and regulations. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, including gender identity or expression, sexual orientation, national origin, citizenship, ancestry, age, marital status, genetic information, domestic or sexual violence victim status, disability, protected veteran status or any other status protected by federal, state or local law. We also foster a drug-free work environment.