MISSION STATEMENT
“We build pathways to independence through personal development and the power of work”.
Position Duties:
1. Possess and maintain working knowledge of current best practices/emerging trends in trauma informed care,
strengthens-based case management model, Adverse Childhood Experiences (ACEs), barrier removal needs of
justice impacted residents, mental health services, local housing supports, utility assistance programs and other
federal, state and local resources.
2. Develop high quality training, coaching, and reference documents for direct reports.
3. Develop process maps, standard operating procedures (SOP’s) and implementation plans for the direct services
department workflows.
4. Supervises and trains program staff to ensure quality customer service priorities are established.
5. Assist in the development of program policies and procedures related to the direct services department.
6. Develop and maintain positive relationships with management level representatives from various criminal justice
organizations.
7. Plan, coordinate, manage and lead the Flip the Script annual cohort development, inclusive of but not limited
criminal justice partner engagement, internal process management, final roster development, interventions and
termination communications to partner organizations.
8. Plan, coordinate, manage and lead the Flip the Script justice involved referral process, intake process, case
assignments, individual service plan (ISP) development process, client and partner follow-ups outlines that result
in long-term sustainability for each participant.
9. Review, validate supporting documentation, and submit all supportive services request for approval processing.
10. Work in collaboration with the Flip the Script Partnerships and Quality Manager to identify external supportive
services partnerships needed to assist participants with barrier removal services not allowable by funder
requirements.
11. Work in collaboration with the Flip the Script Partnerships and Quality Manager to forecast potential strategy pivots,
process improvements, and staff training needs that result in high quality service.
12. Monitor and analyze direct services department data entry, case file upkeep, and outcome data.
13. Assist with audit preparation and monthly, quarterly, and annual funder reports.
14. May provide program coverage in the absence of the Director as required.
15. Performs other related duties and responsibilities as assigned

EDUCATION:

• Bachelor’s Degree in Human Services, Social Work, Non-Profit
  Management or related field. Other education and/or work experience
  may be considered.

EXPERIENCE:

• Three (3) years’ experience with managing direct services teams in a
  high pace work environment, creating processes, supportive services
  workflows and leading case management services for diverse
  populations.

KNOWLEDGE/ABILITIES:

• Knowledge of and sensitivity to the unique needs of the target
  population - justice-involved, unemployed and underemployed.
• Knowledge of local social services providers, federal, state and local
  social support programs and job training resources.
• Ability to interact effectively with a variety of stakeholders including funding sources,
  employers, community residents, job seekers, and others.
• Excellent oral and written communication skills.

PHYSICAL DEMANDS:

• Required to maintain high level energy and alertness to perform job
  duties.
• Able to stand or sit periodically for the required work schedule.
• May be required to lift up to 20 pounds maximum.

MENTAL DEMANDS:

• Must be able to prioritize and complete multiple assignments.
• Must be able to meet goals and manage tasks.
• Required to remain objective and to respond appropriately when working with employees and remain
  poise under time restraints.
• Demonstrated ability for problem-solving.

MACHINES/EQUIPMENT:

• General office equipment including computer, calculator, fax, copy machine, and telephone. Proficiency in Microsoft Office products including Word, PowerPoint, Outlook, and Excel.
• Ability to use software such as services management and tracking systems.

WORKING CONDITIONS: General office environment.
OTHER REQUIREMENTS:

• Must possess and maintain valid State of Michigan driver’s license, proof of insurance and driving record acceptable to the organization’s insurance carrier.
• Local travel required to attend meetings, events, and training.
• Occasional out of state travel may be required.
• Willingness to work flexible schedule including evenings and Saturdays.
• Annual criminal background check will be required of employees serving
  behavioral health trainees

The Direct Services – Manager is responsible for leading service delivery such as, case management services, barrier removal,
resource navigation, job preparation, and retention services. Works cross-collaboratively with other division managers to
ensure seamless integration of services are delivered to every program participant. Engages management level leaders from
external criminal justice partner agencies. Assist leadership with the development of strategies for mission driven impact and
plans implementation steps. This position ensures high-quality transformational services are provided to program participant.