Summary of Position

The Outlet Sales Associate is responsible for providing excellent customer service as a first point of contact to the Outlet customers.

Additionally, this position has cash handling responsibilities. This position partners with team members in a fast-paced environment to expedite merchandise to and from Outlet sales floor;

and provides operational support to the management team.

Role and Responsibilities

• Provide professional and friendly customer service support by greeting customers and explaining store / outlet layout.
• Accurately handle cash, including, but not limited to, making change, operating and maintaining the cash register and credit card machine, and using a calculator when needed.
• Maintain knowledge of merchandise and answers customer’s questions courteously and promptly.
• Maintain Outlet sorting tables stocked with merchandise, keep floor merchandise neat and orderly (furniture), and assist customers with purchase selection / pricing if requested.
• Maintain a professional appearance and adhere to Goodwill uniform standards.
• Maintain a professional demeanor at all times.
• Adhere to work schedule set by supervisor.
• Maintain an orderly and clean register area.
• Maintain familiarity with store security procedures and exercise security practices when necessary.
• Occasionally assist donors and customers outside of the Outlet, greet donors, receive donations, and supply donors with receipts.
• Communicates our mission and vision effectively to our donors and customers.
• Other duties as assigned.

Supervisory Responsibility

This position does not have supervisory responsibilities.

Required Skills & Qualifications

• A minimum of six months of previous work experience, or the equivalent educational or vocational experience preferred.
• Ability to understand English and interact with customers and employees.
• Ability to provide exceptional customer service to all of our customers.
• Ability to perform basic math computations (e.g., computing percentages).
• Ability to work well under pressure and maintain accuracy.
• Basic working knowledge of computer applications and the internet.
• Willing and able to adapt to multiple demands and shifting priorities.
• Ability to work flexible hours and days including weekends and holidays.
• Bilingual preferred.

Physical Requirements

• Must be able to lift up to 30 pounds at times.
• Ability to work in a non-climate controlled environment.
• While performing the duties of this job, the employee is frequently required to walk; balance; stoop, kneel, crouch, and talk or hear.
• The ability to cope with and tolerate moderate levels of stress is also a necessity. Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus
• Ability to use hands and fingers to operate a telephone and keyboard.
• While performing the duties of this job, the employee is frequently exposed to airborne particles.

Salary Range : $14.0000 To $14.0000 Hourly

Last updated : 2024-05-20