Host/Hostess (APPLY IN PERSON - details below):

The host/hostess plays a crucial role in ensuring a positive guest experience by greeting guests, managing reservations, and coordinating seating arrangements. You’ll serve as the first point of contact for guests and are responsible for maintaining a welcoming atmosphere.

Who We Are:

Goodsurf is “the most with no coast”—an experiential eat-and-play concept built around a stationary deep-water surf wave by industry experts committed to making surfing accessible to all.

We’re a fun-driven team that thrives on sharing epic memories and good vibes. We believe in fostering a collaborative and empowering work environment where ideas are valued and creativity flows freely.

Why Work with Us?:

• We’re a team of entertainment and hospitality veterans looking to create the next big thing in sports and entertainment - help us pilot the rocket ship!
• One of our internal mantras is, “Treat people like adults.” We lead with trust and charitable assumption and expect you to do the same.
• Professional growth and learning opportunities—the beauty of a small growth company is that everyone must wear multiple hats. What other hat do you want to try on?
• Join a crew that celebrates each other's successes, learns from failures, and lives on the cutting edge of the entertainment industry!

What You’ll Do:

● Greet guests as they arrive and thank them as they leave.

● Manage reservations and seating arrangements efficiently.

● Maintain cleanliness and organization of the host/hostess station and waiting area.

● Answer phone calls, take reservations, and provide information about the establishment.

● Communicate effectively with servers, kitchen staff, and management to ensure smooth operations.

● Monitor the dining area to ensure guests are satisfied and promptly address any issues or concerns.

● Assist with basic administrative tasks such as updating seating charts and managing waitlists.

● Upsell promotions, special menu items, and events to guests.

● Adhere to company policies and procedures, including health and safety regulations.

● Provide excellent customer service by anticipating guests' needs and exceeding their expectations.

What You’ll Bring:

● Previous experience in a customer service or hospitality role preferred.

● Excellent communication and interpersonal skills.

● Ability to remain calm and courteous under pressure.

● Strong organizational skills and attention to detail.

● Flexibility to work evenings, weekends, and holidays as required.

● Knowledge of reservation management systems (e.g., SevenRooms) is a plus.

● A friendly and outgoing personality with a passion for providing exceptional service.

● Ability to stand for extended periods and lift/move objects as needed.

Salary and Benefits:

• Competitive hourly wages.
• Opportunity to earn benefits after 60 days of employment when working 30 hours weekly.
• Employee discounts.

On the spot interviews will be held at the Hickory Street Annex between 11 AM - 7 PM May 6 & 7, 9 AM - 3 PM May 8, and 11 AM - 7 PM May 9 & 10. First come, first served. Street parking only, please (if you use the parking lot, you may be towed). Please bring a resume (not required) and be prepared to wow us with your amazing personality!

Job Types: Full-time, Part-time

Pay: $18.00 per hour

Expected hours: 20 – 40 per week

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Vision insurance

Shift:

• Day shift
• Evening shift
• Night shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work Location: In person