Consumer and Wealth Management (CWM)

Across Consumer and Wealth Management (CWM), Goldman Sachs helps empower clients and customers around the world reach their financial goals. Our advisor-led wealth management businesses provide financial planning, investment management, banking and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our consumer business provides digital solutions for consumers to better spend, borrow, invest, and save. Across CWM, our growth is driven by a relentless focus on our people, our clients and leading-edge technology, data and design.

Consumer

The firms Consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a startup with more than 150 years of experience. Today, we serve millions of customers across multiple products including lending, deposits, financial tools, and our partnership with Apple on Apple Card. We use innovative design, data, engineering and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency and simplicity. As we build a leading digital consumer bank and expand into new products and partnerships, we are looking for leaders and individual contributors to join our team.

Our Team

Fraud Operations Strategy is a team of critical thinkers with groups across all areas of the firm who design and deliver industry-leading fraud operations strategies for the consumer businesses. We report to the Head of Delivery and to the Head of Fraud Risk for the Consumer Digital Finance. We interface heavily with the Marcus Businesses, Fraud Strategy, Engineering, Automation COE and Fraud Operations. This is a high impact and fast paced role with an opportunity to develop baseline operations strategies for new business initiatives as well as optimize existing fraud delivery processes.

Your Impact

In your role on the Fraud Operations Strategy team for the Marcus Businesses, you will be responsible for driving new initiatives to enhance the fraud operations strategy as the business continues to rapidly evolve. The role requires a high degree of project management skills, ability to stay up to date with the latest business and fraud developments, as well as basic analytical skills.

The ideal candidate will have 2 - 5 years of experience in either fraud prevention or financial services. The candidate should be comfortable in taking ownership of large projects while coordinating with a multitude of stake-holders. The candidate will need to be comfortable with driving new innovative technology/data driven operations solutions within a start up like environment. The candidate must be able to collaborate across divisions to deliver operational initiatives and ideally have some experience working with internal and external governance teams including Customer Operations, Financial Crimes (AML), Compliance, Decision Sciences and Technology.

JOB SUMMARY/RESPONSIBILITIES

• Analyze Fraud Operations KPIs across operational efficiency, speed and effectiveness of decisions and identify process improvement opportunities
• Develop roadmap for capability and procedural improvements and collaborate with cross-functional team to implement the same
• Conduct opportunity assessment and sizing of process and automation opportunities including identifying data and developing reusable framework
• Analyze complaints and voice of the customer trends pertaining to Fraud and Disputes moments of truth, identify actions to improve customer experience
• Identify opportunities to reduce contact rates through self-service, rule tuning and automation
• Work directly with the Customer Operations and Fraud Strategy team responsible for execution of the fraud strategy to ensure seamless implementation
• Use a data-driven approach to understand fraud delivery performance
• Participate in product, product strategy, data architecture decisions and partner with technology teams
• Research and remain current on the latest industry fraud operations trends and recommend tools, services and practices for improvement
• Concisely and effectively communicate to senior management

BASIC QUALIFICATIONS

• Bachelors (Masters preferred) degree (U.S. or equivalent) with some preference for Economics, Finance/Accounting, Mathematics, Statistics, Engineering or a related field
• 2 years of experience in financial services or fraud operations or fraud strategy
• 2 years of experience in project management and driving initiatives with multiple stake holders with tangible results
• Comfort with a startup like environment; with rapid developments and launch of new business lines
• Experience with using advanced Microsoft Office skills, specifically Excel
• Comfort in querying databases using SQL
• Proactive, flexible and ability to multi-task
• Ability to learn quickly and adapt to projects and deadlines
• Strong communication skills, ability to create high impact power point decks

PREFERRED QUALIFICATIONS

• 3 years of experience in financial services or fraud operations (ideally both)
• Strong SQL skills
• Comfort with data science in Python/R
• Experience in developing management reports from large datasets
• Experience with either small business lending or checking products

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.

We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers.

Were committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https://www.goldmansachs.com/careers/footer/disability-statement.html

The Goldman Sachs Group, Inc., 2021. All rights reserved.Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Veteran/Sexual Orientation/Gender Identity