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Field Service Representative

Henderson, NV | Other
18 Days Ago

Job Description

Overview

Serve as a QCD representative in the field, responding to customer distribution and supply needs and supporting the Customer Service Department and regional facility operations to ensure positive customer relations and communication. 

 

This position can be based out of either our Las Vegas or Phoenix distribution center. 

 

Responsibilities

ESSENTIAL FUNCTIONS:

  • Receives and follows up on customer concerns regarding delivery routes and timing, products, promotions, and other service issues, acting as a QCD representative and liaison between customers and vendors to ensure 100% customer satisfaction. (70%)
  • Monitors and reviews delivery procedures with store managers and drivers to ensure efficiency and customer satisfaction. (10%)
  • Monitors product delivery to ensure product safety and proper handling of temperature-sensitive products. (5%)
  • Provides input regarding routes to identify potential cost savings, quality and service metrics to ensure customer satisfaction. (5%)
  • Analyze metrics/data to determine root cause for correction to increase performance and customer satisfaction. (5%)
  • Assist in providing associate training as needed. (5%)
  • Performs other related and assigned duties as necessary.

Qualifications

MINIMUM QUALIFICATIONS:  Education and experience equivalent to:

  • Education/Certification:  Bachelor’s degree in management, business, or supply chain management from an accredited college or university.
  • Experience:  1 to 3 years of relevant work experience

 

Knowledge, Skills and Abilities

 

Knowledge of (B/basic; J/journey; E/expert):

  • Customer service concepts and techniques (E)
  • Order processing concepts and procedures (J)
  • Distribution concepts and procedures (J)
  • Transportation concepts and techniques (J)
  • Continuous Improvement concepts (B)
  • Storage and shipment of food and allied products (J)
  • Cold chain, warehouse management and traceability (J)
  • JDE/ERP Systems, Power BI and logistics technology (B)

Skill and ability to:

  • Communicate and coordinate effectively with internal and external customers
  • Resolve customer complaints effectively and efficiently
  • Interpret data and present on findings
  • Work independently
  • Work effectively in a general office environment, with a focus on high levels of quality and customer service
  • Travel via airplane and drive an automobile
  • Act in accordance with GSF’s Values and Creed

 

LEADERSHIP/MANAGEMENT RESPONSIBILITY  Not applicable.

 

PERFORMANCE CATEGORIES

  • Productivity/quality standards: customer service/satisfaction and responsiveness
  • Productivity/quality standards: delivery procedures
  • Accuracy, timeliness, thoroughness
  • Food safety
  • Customer and vendor relations
  • Teamwork within the department and across departments
  • Project/assignment standards

Company Overview

  • Website goldenstatefoods.com
  • Headquarters DIAMOND BAR, CA
  • Size 1,000 - 3,000
  • Founded 1947
  • Type
  • CEO PETER JIANG
  • Revenue $10M - $50M
  • Industry Transportation
  • About golden state foods
  • Golden State Foods is one of the largest diversified suppliers to the foodservice industry. Headquartered in Irvine, Calif., the company is values-based with proven performance in superior quality, innovation and customer service. Established in 1947, GSF currently services 100+ leading brands (125,000+ restaurants/stores) from its 50+ locations on five continents. Its core businesses include: processing and distribution of liquid products, protein, produce, dairy and other services. The company employs approximately 6,000 associates and is 100 percent management-owned and run. Golden State Fo ... ods also operates a national non-profit organization, the GSF Foundation. More

Skills for Field Service Representative

The job skills required for Field Service Representative include Customer Service, Teamwork etc. Having related job skills and expertise will give you an advantage when applying to be a Field Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Field Service Representative. Select any job title you are interested in and start to search job requirements.

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Career Path for Field Service Representative

The following is the career advancement route for Field Service Representative positions, which can be used as a reference in future career path planning. As a Field Service Representative, it can be promoted into senior positions as a Field Service Rep II Electronic Equipment that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Field Service Representative. You can explore the career advancement for a Field Service Representative below and select your interested title to get hiring information.

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