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IT Support Specialist
$70k-88k (estimate)
Full Time 1 Week Ago
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Godspeed Group is Hiring an IT Support Specialist Near Miami, FL

Job Details

Summary Description
The IT Support Specialist is responsible for delivering superior customer service to our 70 retail store locations nationwide as well as our corporate offices. Under direct supervision installs, maintains, tests, and repairs systems and networks. Utilizes basic technical knowledge to support IT initiatives and provide first-level technical information systems support to the organization. Resolves routine technical problems, documents, inventories and audits the environment. You will provide technical guidance, information and procedural advice to the organization as needed.
Responsibilities:
Performs basic problem solving and assistance on various software applications and hardware systems for department users.
Performs routine technical assistance and maintenance duties.
Maintains and updates record keeping system; may document projects and maintain user instructions.
Assists with tracking inventory levels of equipment and materials; performs data entry and maintenance of records such as, but not limited to, project documents, user instructions, general reports and/or systems errors.
Performs routine technological systems support, maintenance, and testing for proper upkeep of systems; troubleshoots and resolves general system hardware, software, and network failures and conflicts.
Assists with the installation, configuration and maintenance of computers, workstations and/or other related equipment and devices.
Placing service calls/orders with established support vendors.
Tracking work orders/tickets for proper support resolution.
Dispatch/Escalate any unresolved support related issues with the team.
Respond to calls/tickets and complete investigations in a timely manner.
Participate in ad-hoc training, as required.
Analyze and recommend ways to improve the efficiency of service.
Create internal and external procedures to help improve and maintain the quality and efficiency of services offered.
Participate in project reviews and perform other duties as assigned by VP of IT.
Maintains currency of knowledge with respect to technology, equipment, applicable laws, regulations, standards and/or systems.
Performs miscellaneous job-related duties as assigned.
Requirements:
Knowledge of a wide range of computer systems software, applications, hardware, networking, and communications.
Ability to perform routine preventive maintenance on systems software, applications, hardware, networking, and communications.
Knowledge of current technological developments/trends in area of focus.
Records maintenance skills.
Ability to provide direction to staff and/or student to resolve technological issues.
Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
Ability to determine computer problems and to coordinate hardware, software, and/or network solutions.
Ability to analyze and resolve basic computer problems.
Ability to communicate technical guidance and instruction to users on the use of PC and/or mainframe applications and systems.
Retail industry background preferred.
Ability to multitask and prioritize multiple goals and responsibilities while adhering to strict deadlines.
Reliable self-starter with the ability to work independently
This is an excellent opportunity to join a nimble yet well supported team. You will have a chance to cement yourself as a key player on a key team at an organization poised for growth. Opportunity abounds for the right, self-motivated, passionate, organized team player wanting to make an impact. Reporting directly to the VP of IT in the US, you will have exposure to a variety of technologies and at the highest levels of the business.
Job Type: Full-time
Benefits:
401(k)
Dental insurance
Employee assistance program
Employee discount
Health insurance
Life insurance
Paid time off
Vision insurance
Experience level:
2 years
Schedule:
8-hour shift
On call Rotation
Weekdays
Nights/Weekends as needed.
Work Location: In person.

Job Summary

JOB TYPE

Full Time

SALARY

$70k-88k (estimate)

POST DATE

04/24/2024

EXPIRATION DATE

04/24/2024

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The job skills required for IT Support Specialist include Initiative, Problem Solving, Communication Skills, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Support Specialist. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for IT Support Specialist positions, which can be used as a reference in future career path planning. As an IT Support Specialist, it can be promoted into senior positions as an Information Technology Auditor Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Support Specialist. You can explore the career advancement for an IT Support Specialist below and select your interested title to get hiring information.

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If you are interested in becoming an IT Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an IT Support Specialist for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on IT Support Specialist job description and responsibilities

IT Support Specialist provides a wide range of computer services from basic troubleshooting to complex maintenance and repair procedures.

01/10/2022: Gainesville, FL

IT Support Specialists to work on either computers or portable devices, whereas some others may require their employees to tend to all sorts of requests.

02/20/2022: Jacksonville, FL

The IT Support Specialist provides computer support to end users across the College district for computer hardware, software, other technology equipment, and business-related applications.

12/31/2021: Little Rock, AR

These specialists either support computer networks or they provide technical assistance directly to computer users through a help desk.

03/08/2022: San Jose, CA

IT support specialists provide assistance and guidance to customers who are experiencing difficulties with technological equipment or software.

12/13/2021: Brockton, MA

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on IT Support Specialist jobs

Employers usually prefer to hire IT support specialists with some sort of formal college education even though training requirements can vary.

02/27/2022: Lancaster, PA

Some employers may accept IT support specialists without formal education who have computer experience and certification.

01/21/2022: South Bend, IN

Learn about the job description and duties, and read the requirements to start a career as a IT support specialist.

12/26/2021: Daytona Beach, FL

To have a successful career as a IT support specialist, there are certain skills that hiring managers know to look for, and you must learn it.

02/07/2022: Bridgeport, CT

Successful technical support specialists possess common characteristics and aptitudes.

02/08/2022: Gainesville, FL

Step 3: View the best colleges and universities for IT Support Specialist.

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