Description

Intro/ Program Description: The Senate is a permanent supportive SRO residence for formerly homeless adults, many with severe and persistent mental illness, substance abuse/dependence, and co-morbid medical diagnoses. On-site services include case management, entitlement assistance, room inspections, medication management, money management, medical and psychiatric care, substance abuse counseling, 24/7 security and group activities.

Purpose of Position: To provide direct assistance to tenants to maintain housing and to support both Building Management & Social Services team in the day to day functioning of the program. Support tenants with maintaining housing including assisting in the development of daily independent living skills, including room inspections, coordinating laundry, personal hygiene, food and escorts to offsite appointments. Support The Senate team by assisting with crises-de-escalation, compliance with client centered goals and funding requirements. The Senate operates within a housing first model which espouses that an individual must be housed prior to addressing personal stabilization. The team utilizes a client centered approach to work with tenants towards meeting their goals and maintaining permanent housing. 

Schedule: Sunday-Thursday PM 4:00 pm to 12:00 am

Salary Range: $31,154 - $38,955

Candidates must have the required qualifications to be considered for the position. The salary offer will be based on the candidate’s number of years experience in the exact or comparable position and additional preferred qualifications will be taken into account.

Roles, Responsibilities, and Essential Duties

• Provide direct support to case managers and building staff 

• Perform room inspections 

• Escort client to appointments 

• Monitor and assist to develop tenants’ daily independent living skills 

• Hand out provider appointment slips 

• Assist with bringing tenants to various programming such as medication management, appointments, and groups 

• Assist with intakes into program 

• Follow up with tenants who are in the hospitals 

• Provide tenants with hygiene & toiletry items

• Coordinate onsite food groups and other food related services as needed

• Provide conflict resolution between tenants

• Answer phones when necessary 

• Monitor common areas to ensure proper usage

• Conduct frequent building rounds

• Collaborate with building staff and social service staff to coordinate tenant services and ensure tenant safety. 

• Attend GRCC trainings and staff meetings as required by both agency and funders 

• Document contacts in tenant case records

Qualifications/ Educational Requirements 

• High School Diploma or GED required. Associates Degree preferred 

• Experience in residential or shelter setting 

• Passion for working with individuals who were formerly homeless and are diagnosed with mental illness, substance abuse/dependence, and/or co-morbid medical concerns.

• Professional communication skills, comfortable working with others 

• Ability to maintain accurate records, prepare and submit all required paperwork in a timely and accurate manner, and learn program requirements and protocols 

• Must be able to multi task with strong organizational skills 

• Bilingual is a plus 

Skills, Knowledge and Abilities 

• Prior work experience with homeless/ mentally ill individuals strongly preferred

• Computer Literate 

• Highly organized 

• Strong communication skills 

• Detail orientated and systems savvy 

• Compassionate and personable 

• Team-orientated 

Computer Skills: To perform this job successfully, an individual should be: 

• Proficient in Microsoft Office programs including Word, Outlook, OneDrive Excel, etc. 

• Able to use or learn multiple databases including AWARDS 

Physical Requirements: 

• Frequent sitting, walking, climbing and lifting to 30 lbs. 

Work Environment 

• Indoor office 

• Facility grounds 

• Inspections of tenant units 

• Escort to appointments offsite 

• Work site is in a residential building 

This position is classified as a union position under the Collective Bargaining Agreement between Goddard Riverside and the United Service Workers Union Local 74 Collective Bargaining Unit. The union represents employees in the bargaining unit (i.e. Goddard employees in Local 74 union positions). The Collective Bargaining Agreement is a written contract that defines the agreed-upon terms and conditions of employment, including wage increases, paid time off and other benefits, and the grievance process. All employees in Local 74 union positions at Goddard Riverside are subject to and covered by the Collective Bargaining Agreement. Membership in the union includes the collection of union dues on a monthly basis, to be deducted from the member’s Goddard paycheck at a rate to be determined by the union.

The intent of this job description is to provide a representative summary of duties and responsibilities that will be required of this position and title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. Employees may be requested to perform job related task other than those specifically presented in this description. This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.