• Team Member Title: Morning Ritual Service Manager 
• Location: Morrisville, NC 
• Team: Hospitality 
• Team Member Description: Full Time 

Who We Are: 

Every day, we take deliberate action to nurture a culture that is grounded in our purpose, to Build a Connection™. No matter your area of expertise, at LC, you’ll find your why and your place to belong. 

Guided by our core values of performance, quality, communication, teamwork, and leadership, you’ll be empowered to fuel our growth and create a lasting legacy in our communities. Are you ready to make an impact? 

The Team You Will Join: 

At The Goat, we’re passionate about inspiring genuine moments, promoting social activity, and interacting with every person that walks through the door. In this role, you'll experience that culture as a team member, too. You'll find that The Goat is all about you and the personal experiences and memories we'll help you create here, and perhaps more importantly, that you'll help create for others. 

The Difference You Will Make: 

This role is responsible for ensuring guests have a great experience while visiting The Goat restaurant and Morning Ritual coffee shop, leading and managing the barista team members, participating in recruitment efforts, coordinating and managing all on-site coffee shop training initiatives, and adhering to all required health and safety standards. 

Who You Are: 

• In alignment to the brand framework, this role will focus on creating positive, memorable experiences for our customers, guests, residents and clients alike. 
• Leads and manages front of house team members, including but not limited to, hosting daily pre-shift meetings, conducting floor walks, and ensuring experience goals and quality standards for front of house team members are achieved with each shift 
• Continuous push to meet financial objectives and drive to increase sales and customer base.
• Maintains compliance with regulations and mandates involving the service of alcohol as well as health and safety standards in the work environment. Partners with Experience team to ensure that all guest experiences (leagues, bands, etc) are properly managed and works with the Trainer to retrain and position employees. 
• Guarantees customer satisfaction by ensuring staff delivers a safe, positive and memorable customer experience.
• Responsible for maintaining an environment that meets health and safety regulations as it relates to restaurant expectations. 
• Manage vendor communication, support equipment maintenance and repair as applicable. 
• Works with frontline staff and home office administration to ensure proper onboarding processes are followed and completed in a timely manner. 
• Assists with food prep, cooking, serving or bar duties when required. 
• Prepares employee schedules if needed and manages staff under the direction of the General Manager. 
• Verifies that guests who order alcohol are of legal drinking age by checking government-issued identification cards. 
• Coordinates and manages all on-site barista training initiatives and programs. 
• Support initiatives at The Goat restaurant, including operational support and other duties as needed. 
• Documents performance issues, including recognizing staff and writes employee reviews in conjunction with the General Manager. 

What You’ll Bring: 

• Qualified candidates will have at least two (2) years of restaurant operations management experience, coffee shop experience strongly preferred. 
• High school degree or equivalent is required. 
• This role requires outstanding and proven customer service and experience delivery skills.
• One must have previous associate management experience including assisting with recruitment efforts and inspiring staff through on-going training initiatives. 
• Excellent time management skills required. 
• Service Managers must be able to multitask and work in a fast-paced, dynamic environment.

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