Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.

Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.

We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.

Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

A Sales Support Specialist is responsible for navigating the application process and assisting in solving customer issues during the onboarding process, providing data and guidance to the sales team to help assist in speeding up the onboarding process, and analyzing Partner and Underwriting Hold trends.

They liaise with Relationship managers and Sales Reps (ISCs), stay updated on new product launches, CRM updates, and suggest sales process improvements.

Their primary focus is to support the sales team and enhance customer relationships.

Responsibilities :

Maintain multiple databases by entering new and updated customer and account information

Establish entry priorities

Obtain and prepare source data for entry by compiling customer and account information

Maintain data entry requirements by following data program techniques and procedures

Verify entered customer and account data by reviewing, correcting, deleting, or reentering data

Resolve account deficiencies by corresponding with customer to obtain additional information

Maintain sales operations by following policies and procedures and reporting needed changes

Maintain customer confidence and protect sales / operations by keeping information confidential

Combine and correct account data from multiple systems when information is incorrect or incomplete

Offer new products and services outside of payment processing to assist in the ongoing efforts and priorities of the organization

Become application process / customer onboarding subject matter expert for the sales organization

Provide clear, concise, and professional communication with customers via inbound and outbound phone calls as well as email

Consistently provide an 80% service level of 90 seconds for incoming phone calls

Consistently provide on-time outbound calls according to established schedule

Demonstrate the ability to provide a good customer experience by taking ownership of your workload and providing updates to your customer(s) throughout the entire onboarding process

Keep a positive attitude and strive to achieve and retain a collaborative environment with internal customers

Other tasks as assigned by management

Skills :

Professional and clear communication skills - verbal and written

Ability to quickly learn and adapt to changing technology and priorities

Strong ability to analyze information and use logic, reasoning, and decision making skills

Ability to multitask

Self-starter, well-organized, strongattention to detail and thoroughness, and strong problem-solving abilities

Ability to adapt in a growing and diverse environment

Ability to work effectively on a team, independently, and collaborate with other departments

Organization skills

Qualifications :

High School Diploma or equivalent

5 years of proven work experience as a sales support associate and / or data entry specialist

Hands on experience with CRM Systems

Proficiency with Google Suites, DocuSign, and MS Excel

In-depth understanding of sales principals and customer service practices

Excellent communication skills

Analytical and multi-tasking skills

Ability to accurately type 50 words per minute

Ability to quickly switch your focus

Teamwork and motivational skills

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law.

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Last updated : 2024-04-26