You haven't searched anything yet.
Job Description:Under supervision, the Service Desk Analyst is part of a team that provides technical support/customer service (Service Desk) for UC Health end-users. Secondarily. Service Desk responsibilities include, but are not limited to answering phone calls, emails, and voicemails from staff and physicians with the goal to resolve the customer need on first contact. This position may be required to provide 24/7 support as needed based on business needs. Performs other related functions as required.Typically found in large central departments serving multiple departments or units, this family involves providing day-to-day advanced consultation, training, instruction and troubleshooting /problem-solving to technical staff and end users for hardware, software, network and related computer systems, handheld and peripheral devices and ensures their operation for individuals and groups of computer users. Analyzes, recommends, installs, configures and evaluates systems and tools for internal and end user use.
Develops and conducts tests of hardware and software and reports on configurations and behavior. Develops and provides technical documentation and training. Assesses needs and recommends hardware and software acquisitions and upgrades. Applies professional business/technical support concepts to resolve hardware, software and networking issues of moderate scope and complexity for a broad range of applications where analysis of situations or data requires a review of a variety of factors. Within defined procedures and practices, determines appropriate action.
MINIMUM QUALIFICATIONS
PREFERRED QUALIFICATION
COVID-19 Vaccine (Facility Guideline):Required Booster - Medical/Religious Exemptions onlyFlu Vaccine (Facility Guideline):Required - Medical Exemptions Only
Job Type: Full-time
Pay: $23.00 per hour
Benefits:
Schedule:
Education:
Experience:
Ability to Relocate:
Work Location: In person
Full Time
$51k-65k (estimate)
03/17/2024
05/15/2024
globalhit.com
Huntington Beach, CA
50 - 100
The job skills required for IT Service Desk Technician include Troubleshooting, Customer Service, Technical Support, Problem Solving, Networking, Computer Systems, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Service Desk Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Service Desk Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for IT Service Desk Technician positions, which can be used as a reference in future career path planning. As an IT Service Desk Technician, it can be promoted into senior positions as an Applications Support Technician II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Service Desk Technician. You can explore the career advancement for an IT Service Desk Technician below and select your interested title to get hiring information.
If you are interested in becoming an IT Service Desk Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an IT Service Desk Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on IT Service Desk Technician job description and responsibilities
Develop and deploy solutions for all computer-related problems and take action to resolve them whenever they arise.
04/18/2022: Anderson, IN
Responds to customer queries to provide technical assistance.
04/03/2022: Madison, WI
Solve problems without redirecting users.
03/23/2022: Pueblo, CO
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on IT Service Desk Technician jobs
Requires customer service experience and knowledge of software, printers and mail.
03/17/2022: Springfield, OH
Proven experience as a help desk technician or other customer support role.
04/03/2022: Greenville, MS
Most service-related careers require some degree of conflict resolution skills, especially tech support.
03/16/2022: Altoona, PA
Step 3: View the best colleges and universities for IT Service Desk Technician.