Glick’s Exteriors is an Amish-owned company founded on values of hard work, honesty, and positivity. We’re looking to recruit and train a Customer Care Specialist to join our team.

It’s our vision to be the number one residential exterior renovation company in Southeast PA and Northern Delaware. We provide our customers with a high quality experience from first contact to final inspection, and this role is central to realizing that goal. Our philosophy revolves around honesty, integrity, gratitude, and a strong emphasis on quality. Our commitment to this way of doing business has made us one of the best places in Southeastern PA to work.

The ideal candidate for this role will be driven and conscientious, with a responsible, team-player’s mindset. We’re looking for someone that loves providing a warm, engaging client experience, is comfortable spending large amounts of time on the phone, and has some degree of organizational/administrative ability.

As a Customer Care Specialist, you’ll be trained in how to book consultancy appointments with our clients. You will be a part of a small team that is responsible for managing the company’s booking calendar, taking incoming calls, and responding via phone, email, and text to client inquiries. (There will also occasionally be office duties as assigned, including filing, making copies, etc.)

We’re committed to train for this role from the ground up, and there is potential for growth from this role into greater degrees of responsibility and compensation. We’re invested to ensure that we retain talented individuals. As a company, we do best when all our team members are being equipped to succeed in their roles and experience enjoyment of their work, and Glick’s Exteriors has a long record of putting our money where our mouth is on this front: we’re committed to community advocacy, and we’re dedicated to a high quality of life for both our customers and ourselves.

Primary job responsibilities include:

• Booking appointments for clients via inbound calls, and responding to email and text inquiries
• Confirming appointments and rescheduling as necessary
• Making outgoing calls to leads (NOTE: these will never be cold calls; they will always be in response to specific client requests. We do NOT do cold calling or make unsolicited calls.)
• Coordinating warranty request support with the Production department
• Working with data and building client files in our CRM to support all of the above

Qualifications:

• Ability to communicate clearly and effectively over the phone and in writing
• Ability - or willingness to learn! - to manage an appointment book/calendar
• Strong organizational skills; this job sometimes requires the ability to juggle multiple bookings at a time

Benefits:

• Bi-weekly paychecks
• Bonuses based on performance

While this position will start as part time, we are wanting it to grow into a full time part of our team.

Job Type: Part-time

Pay: $16.00 - $19.50 per hour

Expected hours: 12 – 15 per week

Benefits:

• On-the-job training
• Professional development assistance

Experience level:

• No experience needed

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to Relocate:

• Gap, PA 17527: Relocate before starting work (Preferred)

Work Location: In person