ESSENTIAL DUTIES AND RESPONSIBILITIES:

The following duties and responsibilities are typical of those performed in this classification. 

• Performs and coordinates technical administrative work for the VRC.

• Serves as the school certifying official for the VA and resource to students, employees, and the public with regard to veterans’ educational benefits; responds to inquiries, provides and presents information to promote available educational and other veterans’ benefits (e.g., GI Bill programs, tutorial assistance, and work-study benefits); refers students to District and community resources that provide assistance in attaining educational goals.

• Receives and processes requests for VA tuition assistance; gathers student information and verifies eligibility to receive benefits; coordinates fee waivers with student fees and enters enrollment verification, fees waived and paid, and enrollment status changes into electronic reporting systems.

• Serves as a liaison for students and applicants eligible for veteran’s education benefits and the VA regarding qualification and receipt of benefits; disseminates information on VA education benefits, programs, and contact points; maintains an inventory of application forms for veterans educational benefits; provides guidance to veterans and dependents in completing and submitting applications; investigates delays and seeks clarification of payments from the VA.

• Reviews student transcripts to ensure ongoing compliance with VA requirements; monitors enrollment, conduct, and progress records for students receiving VA benefits to ensure compliance with college coursework, enrollment, major, degree, unit, certificate, GPA, residency, program, and service requirements; notifies the VA of any changes in status of program eligibility or student transcripts that enable students to receive appropriate benefits.

• Processes changes in enrollment status for students receiving VA education benefits in the student data management system and notifies the VA as necessary; ensures reports contain appropriate information to the VA for students concurrently enrolled at other colleges; completes verifications of enrollment or receives verifications of enrollment from other institutions and reports enrollment data for all institutions as appropriate.

• Maintains secure and confidential files and records of students receiving VA education benefits including, but not limited to, copies of all VA paperwork, grade reports, and transcripts in compliance with the Family Educational Rights and Privacy Act (FERPA) regulations.

• Compiles narrative and data-driven reports detailing enrollment of VA as well as District policies, procedures, and standards related to enrollment of students receiving VA benefits.

• Submits catalog and requested information pertaining to degrees and certificates to the VA on an annual basis for determination of which programs are eligible for benefits; maintains the Veterans Information section of the website to inform veterans of available resources and enrollment processes.

• Coordinates marketing efforts to publicize the VRC and seeks donations to support veterans-related services; prepares marketing materials and communications including posting information to social media sites. 

• Coordinates visits from VA compliance survey specialists; provides requested data and documents in accordance with policies, regulations and procedures.

• Maintains the security and physical appearance of the VRC.

• Recommends changes or adjustments to VRC policies and procedures as needed; ensures students are notified of relevant changes. 

• May provide work direction to lower-level employees, temporary employees, and/or student workers.

• Performs other related duties as assigned.

MINIMUM QUALIFICATIONS

The education, training, and experience qualifications are considered likely to provide the required knowledge and abilities to perform the above essential duties. 

Education and Experience

Associate’s degree or equivalent from an accredited college or university.

Three (3) years of clerical or office administrative experience, including experience coordinating veterans’ benefits and services in an academic setting.

Licenses/Certifications/Other Requirements

None. 

Knowledge of:

• VA benefits and services eligibility requirements. 

• Student data management software.

• Student service programs available to students.

• Laws, regulations, standards, and/or requirements applicable to areas of assignment. 

• Technical methods of data organization, collection, research, and reporting. 

• Methods of prioritizing, planning, and organizing work.

• Standard office practices or procedures.

• Standard office software and modern office equipment. 

• Standard formats for business correspondence and other communications.

• Methods of filing information using alpha, numeric and alphanumeric systems.

• Correct use of the English language, including spelling, punctuation, and grammar.

• Principles and practices of customer service. 

• Business arithmetic.

Ability to:

• Determine student eligibility for VA benefits and services.

• Operate student data management software.

• Organize and coordinate program-related events and activities.

• Gather, organize, and disseminate information about veterans’ resources, services, and programs.

• Verify enrollment information against established criteria for educational programs.

• Research, apply, and explain the laws, regulations, policies and/or procedures applicable to areas of assignment. 

• Operate a variety of office equipment including computers and printers/copiers.

• Utilize standard office software (e.g., email, word processing, and spreadsheet software).

• Prepare reports, correspondence and other documents using multiple business formats.

• Maintain hard copy and electronic files and records.

• Prioritize work and complete assignments accurately and within established deadlines.

• Provide and obtain detailed information to/from others. 

• Provide customer service with a high level of sensitivity, tact and patience.

• Exercise reasonable judgment in performing job duties. 

• Work and perform duties independently. 

• Perform and prioritize multiple tasks. 

• Communicate effectively, both orally and in writing.

• Establish and maintain cooperative and effective working relationships with all employees and others encountered in the course of work. 

• Demonstrate a sensitivity to, and understanding of, the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students. 

PHYSICAL AND MENTAL STANDARDS

The following physical and mental standards are identified as necessary to perform the essential duties and responsibilities. However, reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position. 

• Mobility: frequent sitting for long periods; occasional kneeling, crouching, pushing, pulling, standing and walking; occasional reaching above and below desk level.

• Dexterity: frequent fine manipulation sufficient to operate a computer keyboard; frequent grasping to handle individual papers, write and take notes, and feel individual objects. 

• Lifting: frequent lifting of papers, files, equipment, and material weighing up to 10 pounds; occasional lifting up to 25 pounds. 

• Visual Requirements: frequent use of vision sufficient to read files, documents, and computer screens and do close-up work. 

• Hearing/Talking: frequent hearing and speaking in person and on the telephone. 

• Emotional/Psychological Factors: frequent contact with others, including staff, faculty, students, and the public; frequent deadlines and time-limited assignments.

ENVIRONMENTAL CONDITIONS

• Work is typically performed in an indoor office setting. 

Salary The Veterans Resource Center Coordinator classification salary range is currently R-31.

Starting salary: Step 1 $5,034.44 to Step 3 $5,550.49per month, based on training and experience. 

Salary range: Step 1 $5,034.44 to Step 10 $7,958.84 per month (including longevity steps)

Application ProcessThis position requires the following documents to be attached to your online application in order to be considered:

• Current resume

• Transcripts showing the required degree must be submitted. Unofficial transcripts will be accepted only during the application process. Official transcripts are required upon offer of employment. Foreign transcripts and degrees require official certification of equivalency to U.S. transcripts and degrees by a certified U.S. review service at the time of application.

Please note: All required documentation must be attached to the online application by the applicant. Additional documents not requested in the announcement will not be reviewed.Applications will be accepted until the position is filled. First review: April 26, 2024. Applications with incomplete information (i.e. statements such as "see resume") or missing documents will not be reviewed.Position FundingThe district reserves the right to extend, withdraw, and/or reopen this position at any time.VisasThe District does not sponsor Visas.

Commitment to Diversity and Equal Employment Opportunity Employer 

GCCD is committed to employing administrators, faculty, and staff members who are dedicated to student success. GCCD recognizes that diversity in the academic environment fosters cultural awareness, promotes mutual understanding and respect, and provides suitable role models for all students.

GCCD is committed to hiring processes that support equal opportunity, diversity, and provide equitable consideration for all candidates as required in federal and state law. To find out more about GCCD, please visit our website at glendale.edu.