Home Care Help is a trusted and reputable in-home care company, that provides high-quality, customized, professional caregiving services to seniors, adults, children, and children/adults with developmental & intellectual disabilities.

POSITION PURPOSE: The Marketing Director is responsible for signing up new business, which includes relationship marketing, evaluating customers over the telephone, virtual tours or in-person visits to customer’s homes, and handling family matters.

JOB CLASSIFICATION: Salary

SUPERVISION EXERCISED: Authority to delegate responsibility as needed.

PRINCIPAL ACCOUNTABILITIES:

1. Design and implement a Home Care Marketing Action Plan and report to the Administrator and input in the HubSpot Business Software.

2. Monthly, bring in 5 net new private duty clients and 2 net new regional center clients.

3. Continually offer 1:1 Care Services to all new move-ins at all seven Glen Park Communities.

4. At least monthly, offer 1:1 Care Services to residents in all Glen Park Communities who have had a

change in health condition and may now need 1:1 care service.

5. Be the main interface between families and the Company.

6. Via Zoom or in-person, attend monthly Regional Center Vendor Advisory Committee Meetings to

develop relationships and get referrals.

7. Monthly, email a letter to the following referral sources to remind them of the services that we offer:

A. Regional Center Placement Committee Chairs.

B. Regional Center Service Coordinators that we have contacts with and know from Glen Park.

C. The President of SOCCO (Society of Community Care Operators).

D. The President of the Filipino Board and Care Operators Association.

8. Work with our Recruitment and Retention Coordinator and the Board-Certified Behavioral Analysts

(BCBA’s) who have clients at Glen Park to create a Registry that’s a one stop source for BCBA’s,

Board Certified Associate Behavioral Analysts (BCABA’s) and Registered Behavioral Technicians

(RBT’s). Offer these services to regional centers via a monthly email to Placement Committee Chairs and to Service Coordinators that we know.

9. Work with our Recruitment Manager and the California Department of Developmental Services to offer Glen Park locations as teaching sites for Direct Support Professionals, Levels 1 and 2. Use these schools as sources for DSP caregivers. Create a Registry that’s a one-stop shop for customers who need caregivers with this training. Offer caregivers with this specialized training via a monthly email to Placement Committee Chairs and to Service Coordinators that we know.

10. Ensure company standards as a high-quality care provider through the implementation of high-quality care and exceptional customer service.

11. Maintain documentation on all current and past clients.

12. Receive and process referrals and inquiries. Communicate appropriate and accurate information

regarding the scope of service to the prospective client. Complete the required documentation.

13. Handle the follow-up work on pending leads.

14. Recognize and reward good job performance and promote caregiver recognition.

15. Maintain absolute confidentiality of all information about employees, clients, and client’s

families.

16. Maintain positive relationships with all clients and referral sources.

17. Discuss any clients’ complaints or concerns with the Administrator.

18. Communicate and refer appropriate matters to the Director for direction.

19. Be responsible for reporting any abuse he/she comes across to her supervisor by our Company policy.

20. On-call evenings and weekends, as directed. Keep on-call materials current with client information,

instructions and directions, current roster of care, and roster of active direct care staff.

21. Perform other functions as deemed appropriate by the management team.

SPECIFIC JOB KNOWLEDGE, SKILLS AND PERSONAL ABILITIES REQUIRED:

1. At least sixty units of college with two years of experience in health care or home care; or a comparable combination of relevant education and experience.

2. Demonstrate proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint) applications, scheduling systems, and other health care industry-related software.

3. Ability to listen and communicate, fluently, and diplomatically orally and in writing.

4. Ability to remain flexible, resilient, calm, and maintain a sense of humor; and present a well-groomed professional image.

5. Ability to plan, organize, prioritize, delegate, and accurately follow through in work activities with time constraints and interruptions to meet deadlines and work independently with minimal direction and supervision.

6. Ability to generate goodwill for the company with clients, their family members, and referral sources. Demonstrate a strong commitment to client service excellence.

7. Possess and maintain good physical and mental health, including current TB testing and Covid19 full vaccination.

8. Possess and maintain background Clearance through the DOJ and FBI.

9. Ability to lawfully work in the U.S.

PHYSICAL/ENVIRONMENTAL DEMANDS:

1. Sitting, standing, bending, reaching, stretching, stooping, walking, climbing stairs, and moving intermittently during working hours.

2. Must be able to lift at least 50 lbs.

3. Must be able to operate office equipment properly.

4. Must have a valid driver’s license and reliable transportation.

5. Must be able to maintain verbal and written communication with co-workers, the leadership team, supervisors, clients, family members, vendors, and all business associates within or outside the agency.

6. All of the above demands are subject to the ADA requirements.

Home Care Help is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion. Individuals seeking employment are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Additionally, Home Care Help will consider qualified candidates with criminal histories in a manner consistent with the law.

BENEFITS:

ü Paydays every Friday.

ü Pension Plan after 2 years of employment. Employer will contribute 7% of annual wages into the plan.

ü 6 paid sick days per year (accrue 1 day every 6 weeks) and 6 paid holidays per year (after 60 days of employment).

ü An accrual of 2 weeks paid vacation upon completion of the first year of employment.
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