Description

About Glen Ivy:
We pride ourselves on being everyone’s resort. A destination like no other. Whatever you come for: a day with friends or family, a wellness escape, top therapeutic treatments, healthy food or our beautiful pools and lush landscape, the team at Glen Ivy guarantees to make your day special, seamless and above all unforgettable. 

Benefits/Perks at Glen Ivy:

• Resort privileges- employees get in for free!
• Friends and Family discounted rates
• 50% off services
• 30% off retail
• Birthday gift card
• 12 weeks of summer giveaways
• Paid sick time
• 1.5 pay on select holidays
• Medical/Dental/Vision/Life insurance (FT/PT only)
• 401k benefits

Hours of operation:
Peak Season:

• Monday- Thursday 9am-5pm (May-October)
• Friday- Sunday 9am-9pm (May-October)

Base Season:

• Monday-Sunday 9am-5pm (November-April)

Please note that employees will be scheduled prior to and after opening/closing operating hours

Position Summary:

Must thrive and excel in a fast paced, cooperative team environment. Strong understanding and execution of retail sales is mandatory. Impeccable guest service and interaction skills are a must. Must be able to perform all skin care and waxing services offered by Glen Ivy Hot Springs.

-- Position Qualification Requirements --

License(s): Current state of California Aesthetician or Cosmetology’s license required.

Education/Training: Continuing education with an emphasis on current and relevant skin care trends, techniques, products and industry standards strongly expected.

Experience: Exemplary knowledge and abilities in guest service and aesthetic techniques. Minimum 2 years’ experience as an Aesthetician preferred. Internal and external guest service and relations (interpersonal communication) experience and skill. Basic computer literacy expected. Continuing education expected.

Job-Related Skills:

• Strong and effective interpersonal communication skills.
• Ability to exemplify and reinforce company and departmental standards and expectations.
• Ability to understand basic computer skills and resort scheduling system.
• Effective time management skills.
• Well-versed in sales, customer service, and personal service.
• Impeccable and state compliant sanitation knowledge and skills as related to work environment.
• Retail sales expectations are an indicator of professional performance and commitment. Glen Ivy Hot Springs Retail Sales Expectations for Aestheticians are as follows: maintain a 35% YTD service to retail percentage.
• Must keep current license posted at workstation while on duty.
• Must be able to perform up to seven (7) facial services per day.
• Must be comfortable performing all waxing services, including Brazilian and Bikini.

Attitudes/Personality: Strong communicator, detail-oriented, energetic, passionate about their chosen field, warm and welcoming, ambitious, autonomous, honest, can easily build relationships.

Essential Duties & Responsibilities: (Include but not limited to)

• Actively use the Glen Ivy Way to obtain the most up to date information.
• Ensure outstanding results in guests’ skin health and appearance.
• Use knowledge to analyze skin types to determine what type of procedure to perform.
• Support and positively participate in all internal Salon-related and other pertinent training.
• Understand and positively support individual and Team retail sales.
• Ability to utilize basic computer software and resort scheduling software.
• Flexibility of work schedule is expected.
• Exemplifies a positive attitude at all times.
• Build and maintain relationships with Salon staff as well as all other Glen Ivy Associates.
• Adhere to all standards and expectations of Glen Ivy Hot Springs.
• Complete and follow through on all assigned and non-assigned tasks and duties in a timely and consistent manner.
• Be a self-starter and has strong initiative.
• Guest are our Number one priority and we continually improve the Glen Ivy Way.
• Provide each guest with their full service time or communicate and receive an agreement from the guests if this is not feasible
• Follow protocols to ensure that the product and linen cost matches the cost per treatment designed.
• Attend department preshift meeting to obtain company information related and un-related to the department
• Conduct yourself in a professional manner at all times
• Utilize the Improve our System for identifying problems or opportunities.
• Attend and fully participate in continuing education, both internal and external.
• Adhere to all room maintenance and uniform and appearance standards.
• Assure that all treatment rooms are thoroughly clean and sanitized and properly stocked with supplies.
• Strong, open and clear daily communications with the Salon GTM.
• Demonstrate exemplary guest service.
• Develop strong positive relationship with the Aesthetician Primary Educator.

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with this job. While this job description is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in workload, rush jobs or technological advances.)

Qualifications