GLANZ Aesthetics– Miami, FL

GLANZ Aesthetics is a quickly growing and is looking for a motivated, energetic and hard-working Patient Care Coordinator & Sales Specialist to join our team!

Do you love skin care, BOTOX and lasers? Are you passionate about educating others about beauty and wellness? Are you organized, accomplished, intelligent, detail oriented, and interested in helping others? Do you love to interact with Leads? Then you want to be part of our team.

We are a new, high-end, and unique Medical Aesthetics Clinic in Doral, Fl that provides top of the line concierge aesthetic services. We are different from other med spas in Miami and our medical practitioners and staff provide the absolute best experience to our patients. We are growing at a fast pace!

Main responsibilities include calling and converting leads, being the first face patients see when they arrive, offering concierge-level customer service, having a friendly and caring attitude while always being professional and organized. You will have the opportunity to learn multiple new services, grow in the industry and have lots of FUN! As part of the GLANZ team you will:

• Call and reach out to all leads multiple times a day/week and converting the leads
• Greet all patients in a warm and professional manner
• Answer phones and manage the clinic treatment schedule
• Schedule appointments, perform patient appointment reminders, check patients in and out and help them complete their check-in forms. Support company practices to inform patients and promote services and products.
• Collect payment, work with patients on treatment plans and discuss financial options.
• Coordinate treatment plans for patients
• Work as a member of a team
• Assist with administrative duties and office tasks
• Acquire knowledge of all company services and products and be able to sell, cross-sell, and up-sell
• Review patient treatment instructions and answer questions, adhering to company process and procedure protocol
• Assist Practice Manager to maintain inventory

Qualifications:

• **BILINGUAL Spanish and English A MUST**
• **2-3 years of previous Front Desk or Customer Care experience**
• **Must demonstrate ability to professionally convert leads and sell services and products**
• Experience in a medical setting preferred
• Strong organizational skills
• College Degree
• Ability to thrive in a fast-paced environment
• Live near Doral, Fl or the Miami, Fl area

Schedule:

• Day shift
• Full Time
• Flexible hours
• Saturdays and/or Sundays /mth
• Occasional evenings for events

Benefits:

• Opportunities to grow and expand as the practice grows.
• Employee incentives including staff aesthetic services and discounts. Family/Friends discounts.
• PTO, Clinical Education stipend available after 1 year of working Full Time.

Work Location: One location

Job Type: Full Time

Job Type: Part-time

Pay: From $18.00 per hour

Benefits:

• Paid time off

Schedule:

• 8 hour shift
• Weekends as needed

Application Question(s):

• Are you bilingual fluent in Spanish and English?

Experience:

• Customer service: 2 years (Required)

Work Location: In person