GL Staffing is looking for candidates the position of a Customer Service Rep who is responsible for Located in Pompano Beach FL.

Pay rate: $16 - $18 (Based on experience)

Schedule: Monday - Friday and every other weekend

Hours: 10AM - 6:30PM

Responsibilities

• Contact patients regarding their prescription medication to take payment or confirm information to send secure pay link.
• Upwards of 100 incoming and outgoing calls per day taking payments, answering questions, and helping patient in any way including, payments, calling doctors’ offices, transferring patients to pharmacy department, etc
• Ability to manage multiple open tabs
• Ability to work in multiple software programs at one time
• Confirming patients shipping information and all other profile requirements
• Process credit card payments
• Text or Email Secure Pay Link
• Email patients’ receipts
• Take messages whenever necessary with attention to detail.
• Consistently review and follow company SOP’s, escalating questions or concerns to the CSM in a timely manner
• Follow HIPAA compliance regulations
• Communicate patient or doctor complaints to the CSM in a timely manner
• Assist in communicating and interacting with pharmacy and warehouse personnel
• Assist with other CS related tasks as delegated by CSM

Required Skills

• Efficiently work out of email accounts, FRED and phones
• Detailed notes in the patient’s profile and informative emails and end of shift reporting
• Basic Computer – Microsoft, CRM and email
• High School Diploma – H.S / GED
• 2 years customer service experience
• Ability to sit for several hours at a time
• Bi-Lingual in Spanish is required

Job Type: Full-time

Salary: $16.00 - $18.00 per hour