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New Leader Manager
$132k-169k (estimate)
Full Time | Civic & Environmental Advocacy
3 Months Ago
Girl Scouts of Central Indiana is Hiring a New Leader Manager Near Indianapolis, IN
New Leader Manager, Full Time, Exempt, $50,470.00 Annually
The New Leader Manager position will be working IN PERSON in the following Central Indiana counties: Bartholomew, Blackford, Decatur, Delaware, Fayette, Franklin, Grant, Hancock, Henry, Jay, Johnson, Madison, Randolph, Ripley, Rush, Shelby, Switzerland, Union, & Wayne.
Girl Scouts of Central Indiana embraces an inclusive culture. We value diversity, equity, and inclusion across all identities. We are committed to continual learning and to a culture of safety and wellbeing in which individuality is celebrated and everyone is valued and respected. Everyone is welcome to bring their authentic selves into our space.
The New Leader Manager position will be working IN PERSON in the following Central Indiana counties: Bartholomew, Blackford, Decatur, Delaware, Fayette, Franklin, Grant, Hancock, Henry, Jay, Johnson, Madison, Randolph, Ripley, Rush, Shelby, Switzerland, Union, & Wayne.
Girl Scouts of Central Indiana embraces an inclusive culture. We value diversity, equity, and inclusion across all identities. We are committed to continual learning and to a culture of safety and wellbeing in which individuality is celebrated and everyone is valued and respected. Everyone is welcome to bring their authentic selves into our space.
Girl Scouts of Central Indiana serves 45 Indiana counties, nearly more than 16,000 Girl Scouts and 10,000 adult volunteers. We are the proud facilitators of Girl Scout camp at five Indiana locations, conveners of thousands of Girl Scout programs with nearly 600 community partners and serve thousands more community members each year at our STEM Center of Excellence and Founders Lodge Event and Conference Center.
What You Will Do:
The New Leader Manager is responsible for ensuring first year leaders feel engaged and have a positive beginning experience throughout their first year.
Core Competencies:
Oral and Written Communication abilities (i.e., In person, verbal, written, and/or phone)-Expresses ideas and facts in a clear and understandable manner appropriate for the individual or group; listens to and comprehends what others are saying; prepares organized and structured presentations; has demonstrated ability to work with a wide range of sensitive and confidential issues and communicate effectively with a diverse group of girls, volunteers, and staff.
Conflict Management- Anticipates, prevents, and resolves conflicts while maintaining productive working relationships (for example, with customers, vendors, or coworkers); distinguishes between disruptive conflict and constructive differences; identifies common interests to resolve differences; identifies the causes of problems; analyzes factors contributing to conflict; anticipates potential conflicts; facilitates conflict resolution.
Problem-Solving- Identifies and analyzes existing and potential problems systematically and thoroughly; reports/documents the problem; obtains and evaluates relevant information and contributing factors; identifies important interrelationships; implements solutions after evaluating alternatives and anticipating their impact; supports decisions or recommendations with data and/or reasoning; defines and implements solutions to problems.
Project Management - Demonstrated ability to coordinate multiple projects while managing conflicting priorities and deadlines and formulate short- and long-term project goals, objectives, schedules, and priorities in line with council goals; anticipates issues, obstacles, or opportunities that may impact plans or actions; has ability to coordinate multiple projects while managing conflicting priorities and deadlines; establishes courses of action for accomplishing goals while attending to and incorporating information obtained during day-to-day administrative tasks.
Judgment and Decision-Making - Recognizes when immediate action is required; recognizes when sufficient information has been obtained to make a decision; makes decisions where appropriate or refers decisions to the appropriate organizational level; makes decisions without undue delay.
Through friendly and helpful on-boarding, regular and meaningful touchpoints, and ongoing support the aim is to achieve member satisfaction and retention and a measurable increase in first year leaders. This role serves on the Community Action Network team to bring a holistic experience to all Girl Scout members.
How You Will Lead:
- Implement, and monitor all on-boarding/welcoming process for new leaders, while ensuring a welcoming experience and clarity on their new Girl Scout role.
- Serve as the main contact for all new leaders within respective cohort.
- Provide information for local Service Unit meetings, social media pages, groups, etc.
- Collaborate with Volunteer Experience Manager and New Leader Mentors within Service Units so that they can provide local and personal support to new members.
- Ensure early adoption of the Volunteer Toolkit (VTK), and new troops develop a meeting plan within their first 1 to 2 troop meetings.
- Support new leaders with key activities during their first year.
- Help new leaders understand the process of opening troop bank accounts, first aid, and other onboarding requirements.
- Assist in securing a meeting place, along with a scheduled parent meeting.
- Utilize best practices and national resources to ensure an amazing Girl Scout Troop Experience framework is in place to help troops build a solid foundation in their first year.
- Adhere to prescriptive ongoing touchpoints which reflect the council’s current priorities (Fall Product, Fill Your Troop, Cookies, Spring Renewal, etc.)
- Access dashboards daily to track individual and team progress.
- Provide high-level customer service, which includes, but is not limited to returning calls and emails, addressing, and closing cases, following up on tasks, and documenting all within Salesforce within 8 business hours.
- Assist troop with renewing their troops for the next membership year.
- Actively participate within the designated Community Action Network to engage cross-departmentally for a meaningful Girl Scout experience for members.
- Participates in diverse community and cultural events and programs.
- Foster a culture of diversity and inclusion in the workplace and amongst the membership.
- Seek and accept opportunities for professional growth and development.
- All employees of the Girl Scouts of Central Indiana are responsible not only for the position but also for the duties and responsibilities that all employees share.
How You Will Succeed:
- Adhere to council policies and procedures.
- Act as a role model within and outside the council.
- Perform duties as workload necessitates.
- Behave and communicate in a positive and respectful way.
- Communicate regularly with supervisor about department issues.
- Demonstrate flexible and efficient time management and ability to prioritize workload.
- Consistently report for work on time prepared to perform duties of position.
- Meet department and individual performance goals and standards.
Core Competencies:
Oral and Written Communication abilities (i.e., In person, verbal, written, and/or phone)-Expresses ideas and facts in a clear and understandable manner appropriate for the individual or group; listens to and comprehends what others are saying; prepares organized and structured presentations; has demonstrated ability to work with a wide range of sensitive and confidential issues and communicate effectively with a diverse group of girls, volunteers, and staff.
Conflict Management- Anticipates, prevents, and resolves conflicts while maintaining productive working relationships (for example, with customers, vendors, or coworkers); distinguishes between disruptive conflict and constructive differences; identifies common interests to resolve differences; identifies the causes of problems; analyzes factors contributing to conflict; anticipates potential conflicts; facilitates conflict resolution.
Problem-Solving- Identifies and analyzes existing and potential problems systematically and thoroughly; reports/documents the problem; obtains and evaluates relevant information and contributing factors; identifies important interrelationships; implements solutions after evaluating alternatives and anticipating their impact; supports decisions or recommendations with data and/or reasoning; defines and implements solutions to problems.
Project Management - Demonstrated ability to coordinate multiple projects while managing conflicting priorities and deadlines and formulate short- and long-term project goals, objectives, schedules, and priorities in line with council goals; anticipates issues, obstacles, or opportunities that may impact plans or actions; has ability to coordinate multiple projects while managing conflicting priorities and deadlines; establishes courses of action for accomplishing goals while attending to and incorporating information obtained during day-to-day administrative tasks.
Judgment and Decision-Making - Recognizes when immediate action is required; recognizes when sufficient information has been obtained to make a decision; makes decisions where appropriate or refers decisions to the appropriate organizational level; makes decisions without undue delay.
What We are Looking For:
- Bachelor's degree with concentration in social sciences or related field of study, or equivalent experience.
- Minimum of three (3) years volunteer management or customer service experience.
- Strong human relations skills such as leadership, networking and relationship building.
- Comfortable and effective ability to communicate virtually.
- Ability to prioritize and execute tangible actions.
- Ability to pay close attention to detail and maintain confidentiality.
- Ability to communicate the written and spoken word with tact, diplomacy, and/or authority when necessary.
- Well disciplined, able to meet deadlines, self-starter.
- Able to work under pressure of many priorities and deadlines.
- Ability to work well as a part of a team.
- Commitment to inclusiveness.
- Advanced Microsoft Office Suite computer skills.
- Ability to meet travel requirements, including night & weekend travel throughout GSCI jurisdiction.
- Valid driver’s license; and access to insured vehicle in working condition.
- Must hold membership in the Girl Scout organization and subscribe to the tenets of the Girl Scout Promise and Law.
Physical Demands & Work Environment:
- Ability to perform tasks that require walking, standing, bending, stooping, reaching and moderate lifting (typically up to 30 pounds).
- Ability to sit at a workstation for up to 2 hours at a time.
- Ability to sit and view a computer screen for up to 2 hours at a time.
- Ability to tolerate occasional exposure to seasonal weather conditions.
Job Summary
JOB TYPE
Full Time
INDUSTRY
Civic & Environmental Advocacy
SALARY
$132k-169k (estimate)
POST DATE
02/09/2024
EXPIRATION DATE
06/02/2024
WEBSITE
girlscoutsindiana.org
HEADQUARTERS
LAFAYETTE, IN
SIZE
100 - 200
FOUNDED
1939
CEO
ALYCIA HODGES
REVENUE
$10M - $50M
INDUSTRY
Civic & Environmental Advocacy
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