3 Customer Support Specialist - Kalamazoo Jobs in Kalamazoo, MI

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Customer Support Specialist - Kalamazoo

Girl Scouts Heart of Michigan

Kalamazoo, MI | Full Time

$40k-51k (estimate)

11 Months Ago

Customer Support Specialist (CA)

Streamline Healthcare Solutions

Kalamazoo, MI | Full Time

$59k-79k (estimate)

2 Months Ago

Troop/Volunteer Support Specialist - Kalamazoo

Girl Scouts Heart of Michigan

Kalamazoo, MI | Volunteer

$52k-70k (estimate)

11 Months Ago

Customer Support Specialist - Kalamazoo

$40k-51k (estimate)

Full Time | Civic & Environmental Advocacy 11 Months Ago

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Girl Scouts Heart of Michigan is Hiring a Customer Support Specialist - Kalamazoo Near Kalamazoo, MI

Position Summary

The Customer Support Specialist will provide data entry support for all teams as it relates to the department goals, objectives, and budget.

Essential Functions

Member of the Help Desk and Customer Experience Team (Data Entry, Retail, Administrative) responding to email and phone questions and troubleshoot problems for volunteers/staff.
Provide administrative support to Chief Communications & Customer Experience Officer including but not limited to:
- Proofreading
- Setting up meetings with community partners
- Data entry into marketing timeline
- Task management
Provide daily assistance in entering membership and program registrations.
Function as an administrative point of contact for the Kalamazoo Regional Center and handle frontline phone calls, inquiries, and help with administrative tasks.
Strong human relations, problem solving, and conflict management skills required both in person and on the telephone when speaking with volunteers, staff, and organizations throughout the community.
Ability to provide professional customer service, and willingness to accept new responsibilities and handle multiple projects.
Ability to anticipate needs based on events/appointments/programs coming up, work independently, multi-task, and work well in a team environment.
Serve as a positive example for girls and adults by modeling reliability, respect for others, inclusiveness, and a positive attitude.
Willing to become a member of Girl Scouts of USA.
Must be able to sit and work at a computer for long periods of time.
Able to lift and/or manipulate up to 15 pounds.
Other duties as assigned.

Competencies

Customer Service Focused
Problem Solving
Thoroughness
Time Management
Communication Proficiency

Education and Experience

Associate’s degree or equivalent education and experience required.
Proven high level data entry and retrieval skills a must.

Work Schedule

Full-time position and will work up to 40 hours each week.
Position requires flexibility (could include evenings and weekends) with a schedule that could change weekly based on need.
Work hours will mostly be Monday through Friday between 8 a.m. and 5 p.m. Friday morning hours are required and attending the weekly team call is mandatory.

Travel

Must have own transportation and the ability to travel within the jurisdiction. Frequent travel within the council to various meeting locations with staff and volunteers. Travel is primarily during the business day and evening hours.

Work Environment

Operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and a point of sale system. Will sit for long periods of time in front of a computer.

Supervisory Responsibility

This position has no supervisory responsibility.

Benefits

Medical, Dental, Vision
Employer Paid Life and Disability
Voluntary Life
Flexible Spending Account
403(b)
Employee Assistance Program
Vacation, Sick, Personal and Holiday Pay

Equal Employment Opportunities Statement

Girl Scouts Heart of Michigan provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.