JOB
The purpose of this position is to assist the Court in the judicial process of assessing and collecting fees, fines, and costs to ensure compliance with court orders and increase collection rates. This position issues and distributes warrants, provides customer service and maintains files. Active in collecting in past due accounts. Issues and distributes warrants, provides high volume customer service and maintains files. Performs diversified clerical work, places delinquent cases into collections with F.A.R.E., provides administrative support and performs a variety of clerical functions.
EXAMPLE OF DUTIES
SUPERVISORY RESPONSIBILITIES This position does not supervise other employees. ESSENTIAL DUTIES AND RESPONSIBILITIESTIME SPENTProvides customer service by answering inquiries on cases regarding fines, fees, payments, due dates, warrants, suspensions, and requirement compliance; answers telephone and provides customer service including greeting the public, providing filing information for cases, accepting payments, issuing receipts, rescheduling court dates and responding to general inquiries. 20%Receives and processes court payments, issues receipts, reschedules court payment due dates, updates address and phone number information and processes bonds to appropriate folders; enters payment information into computer system. Receives and examines legal documents for sufficiency, completeness, conformity, jurisdiction and/or validity before acceptance for action by the Court; certifies or files documents; open Court cases in court system; prepares document files; files a variety of legal documents and related case materials, searches for missing files; copies materials requested from files and sends to requesting individual/agencies; follows procedures for updating, scanning and/or purging files.10%Enters and tracks data in automated cases management system; queries automated docket to extract and provide case information.10%Assists the public either on the phone or over the counter in the use of court forms, document filing procedures and other such matters requiring the application of technical/legal/judicial procedures and practices; receives and completes orders for services/materials from public or employees; evaluates need for service and directs individual/calls to appropriate office; assists individuals in locating material/information; explains fees and fines.10%Issues warrants; prepares related files and dockets entries. Responds to inquiries from the public, attorneys, case witnesses, and law enforcement representatives; gathers information needed to respond to inquiries by researching case status, case documents and the notations or rules/procedures/codes on specific questions which requires distinguishing between, and consideration of, sensitive/protected public information and may require understanding or interpretation/explanation of legal documents, legal/court procedure regarding case/processing and status; makes copies of files and requests in accordance with department policy.10%Receives, computes, classifies and posts fees and/or fines for criminal, criminal traffic and civil cases; issues receipts; posts and reconciles account records for daily activity.10%Analyzes, dockets, indexes and processes legal documents, judgments, and minute entries as required; prepares legal documentation pursuant to court orders, rules and statutes.10%Issues warrants and sanctions to help ensure efficient case flow in the Court. Composes correspondence to Defendants, law enforcement, attorneys and other entities.10%Uses office equipment such as copiers, cash registers, scanner and computers. Must have some knowledge in computer software such as Word, Excel, etc. Compose written documents and prepare routine reports and correspondence related to official court actions. 10%Performs other duties as assigned. BUDGET RESPONSIBILITIESThis position has no responsibility over any types of budget.PROJECT RESPONSIBILITIESThis position does not have project responsibilities.ORAL COMMUNICATION DUTIESThis position trains colleagues, explains County procedures or processes and responds to public inquiries.WRITTEN COMMUNICATION DUTIESThis position creates or edits documents, internal memos, emails, formal letters and reports.INTERACTIONS WITH THE GENERAL PUBLICInteracts extensively with employees, customers, the general public, vendors, regulatory bodies, and other groups and/or individuals and Institutions over the telephone, by email, and/or in person.INTERACTIONS SPECIFICALLY WITH CUSTOMERSAlways (More than 85% in a year)
SUPPLEMENTAL INFORMATION
KNOWLEDGE REQUIREDLegal terminology and documentation; general court procedures and protocol; methods and standards for processing legal documentation; customer service standards and protocol; general office practices and equipment; correct business English, including spelling, grammar and punctuation; business arithmetic; business and personal computers, and business office software applications. Arizona Judicial Code of Conduct: filing, alphabetizing and phone etiquettes.SKILLS REQUIREDCustomer service; listening; problem recognition; multi-tasking; typing and data entry abilities; explaining court procedures and processes in a clear, concise, and comprehensive manner to attorneys, litigants and the public; establishing and maintaining cooperative working relationships with judges, attorneys, law enforcement agencies and other participants in the criminal justice process; effectively communicating in written and verbal forms; writing and completing accurate correspondence; effectively relate to people of diverse socioeconomic backgrounds and temperaments. Active in collections and must know basic arithmetic and grammar and skilled in the use of office equipment. ABILITIES REQUIREDAbility to coordinate and perform legal clerical functions; understand and prepare legal documentation; issuing warrants, and sanctions; multi-task; memorize and recall, maintain a calm demeanor in stressful situations; follow orders; provide clear and concise verbal response to questions. Examines documents for completeness, sufficiency, validity and conformity; process documents according to established procedures; understand, explain and/or take action based on court minutes or case file notations; use automated information storage and retrieval system; demonstrate tact and diplomacy; organize and prioritize work assignments; follow verbal and written instructions; maintain confidentiality; work independently; establish and maintain currency with changes in law and procedure effecting work; research and apply regulations, procedures and/or technical reference materials to a new and/or unusual circumstances. PHYSICAL DEMANDSOccasionally stands to attend to customers; may be required to lift work related materials or equipment up to 25 lbs.Constantly requires dexterity for keyboard operation.Incumbents in this position may be required to occasionally walk to and from work sites and kneel.WORK ENVIRONMENTIncumbents in this position constantly spends time in office environment; constantly spends time in lobby, reception area.SAFETY RISK EXPOSUREIncumbents in this position are generally not exposed to safety risk; occasionally may become exposed to telephone and in person verbal abuse by customers or citizens, and/or emotional individuals. Incumbents may occasionally be exposed to individuals with weapons or out of control individuals. PROTECTIVE GEAR & SAFETY MANUALSIncumbents in this position are required to constantly follow written safety procedures and manuals relevant to the division or department.CONSEQUENCES OF ERRORPotential errors can result in minor delay or inconvenience. Errors can be detected early.