Gibson Hotel Management, Inc. , based in Knoxville, Tennessee, is an award winning and privately held hotel management, investment, and hotel development company. We pride ourselves on possessing a lengthy track record of success in addition to espousing the values of integrity, experience, and discipline. The ideal candidate will have Opening General Manager experience leading teams to success through positivity and goal-oriented tasks. This senior level position will be available to start late April 2024! COMPETITIVE PAY based on experience. Eligible for Health, Dental, Vision and Life Insurance. Free Telehealth and 401(k) benefits, cell phone stipend, along with Daily Pay!!
We pride ourselves on exemplifying an inviting company culture that welcomes all from many paths of life. We respect our employees and like to know what is going on day to day in order to cultivate an environment that they enjoy and is efficient to them. We love to recognize our staff for achievements and success! The most rewarding part is the return that we invest in our employees to grow them to the next level in their career. We invite you to grow with us as there are many exciting avenues for the future of Gibson Hotel Management, Inc.
Mission Statement:
"We are dedicated to: Our team members by fostering their professional growth... Our guests by providing genuine hospitality... Our partners by generating exceptional returns.
Vision Statement:
"Gibson Hotel Management is a dedicated hospitality company developing and operating successful, highly profitable assets while creating teams of inspirational leaders in our business and communities."
Please apply here or contact our Human Resources Coordinator, Kiarah Childress at kiarah.childress@mgibsonhotels.com , to further discuss this position if you have any questions or would like to chat! Job Responsibilities Supervision & Monitoring
Makes sure front desk staff, executive housekeeper, housekeepers, maintenance person, & van drivers are all performing as specified in detail on their job descriptions
Coaches and counsels, hires and fires appropriately in accordance with forecast
Reminds front desk clerks daily of the importance of marketing duties such as discount coupons, referring other M. Gibson hotels, marking all walkouts, franchisor promotional items, courtesy call backs, and making notes of any new commercial customers checking in so that a new account can be opened
Takes personal ownership for the day-to-day operations of the hotel and quality of service delivered
Creates a productive working environment for employees
Maintains a positive attitude during interactions with guests, vendors, and employees
Deals with employees and guests in a fair and consistent manner
Develops a personal schedule and organized system to complete job activities on time
Ensures messages are clear and understood and individual communication needs addressed
Thinks through questions or problems and determines appropriate solution
Considers all liability issues first and foremost before making any decision
Covers other areas of the hotel as needed
Ensure that guest call back program is in place and repeated
Follows M. Gibson Hotels employee handbook for rules and regulations
Adheres to all M. Gibson Hotels Standards of Conduct policies & procedures
Ensure pantry is stocked and business center and HSIA is in good order Guest Service & Satisfaction
Responds promptly to any guests’ inquiries or complaints (if reasonable) by either doing it himself or herself or delegating an employee to help
Living the guest service philosophy is always first
Offers alternate solution if guest demand cannot be met
Shows personal control in front of guests by maintaining positive attitude, staying calm & patient, avoiding use of negative language, and never displaying anger
Demonstrates a commitment to servicing the guest; takes initiative to speak to a guest
Acknowledges every guest with eye contact, nod, & greeting Individual Effectiveness
Arrives to work on time; gives advance notice when absence is anticipated
Is honest with all employees & guests; helps other employees when needed
Refrains from eating, drinking, or smoking in the presence of guests
Grooms properly by displaying healthy personal hygiene & wearing proper uniform (no jean pants) with name tag
Is on call 24 hours a day, 365 days a year
Addresses all problems & issues with the managing partner of that hotel (all purchasing, marketing, and personnel responsibilities are with the GM and the managing partner of that hotel, as well)
Works with the assistant general manager to complete any duties assigned only if the GM does not have sufficient time to perform these duties himself/herself
Follows a position’s job description whenever working that position
Maintains excellent communication with employees and the corporate office Opening General Manager Tasks
Receiving of FF&E
Back of house organization
Training of team members hired before opening
Long hours sometime required for opening Required Skills and Qualifications Skills and Qualifications
High School Diploma or equivalent
Degree in Business Administration, Hospitality Management or related field is preferred
2-4 years in hospitality management
Strong knowledge of Opera PMS System
Knowledge of housekeeping, maintenance, financials, sales, and F&B
Prior Opening General Manager experience required
Strong leadership and team-building skills
Excellent communication and interpersonal skills
Highly organized with excellent attention to detail
Positive attitude
Being available and accessible 24/7, weekends, and holidays
Team Player Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.