Address : USA-VA-Mclean-1454 Chain Bridge Rd

Who Is Giant?

With over 2 million weekly customers and annual sales topping $5 billion, Giant is the #1 grocer in the Baltimore-Washington area.

What began as one store on Georgia Avenue in Washington D.C. in 1936, now has grown to over 160 stores spanning across D.

C., Maryland, Virginia and Delaware.

Giant’s mission is beyond stocking groceries on shelves, we strive to be the most trusted and loved local food retailer in our community .

CUSTOMER SERVICE MANAGER / ASSISTANT STORE MANAGER

Experienced big-box supermarket managers and assistant managers are encouraged to apply.

Giant is hiring Customer Service Managers / Assistant Store Managers! We want proven, experienced store leaders with a passion for customer service and a knack for driving sales.

PRIMARY RESPONSIBILITIES :

CSMs and ASMs are responsible for day-to-day operation and development of their store, including customer service, training and development of all store associates, labor management, cash and inventory control, asset protection, shrink, store conditions, and performance management.

As a Customer Service Manager / Assistant Store Manager, you will :

• Manage daily operations of the Front End & Customer Service areas and all associate hiring and development
• Plan, implement, and follow-up on weekly sales programs
• Manage, control, and track store payroll and budget, collaborating with management to meet sales, profit, payroll, and productivity goals;

maintain and utilize payroll system to ensure accurate inputs, adjustments, and projections

• Ensure compliance with Giant programs and policies as well as local, state and federal food, labor and safety regulations
• Manage associate time & attendance records, absentee / tardiness control programs, and labor law compliance; engage store associates and department managers to meet store and company goals
• Train and develop Front End and Assistant Front End Managers; cover front-end cash accountability and monitor shrink areas
• Expose part-time associates, department managers, and other management candidates to other skill areas; identify team leaders and promising internal candidates and refer to Associate Modular Training (AMT) program
• Conduct store tours to evaluate store conditions vs standards and respond accordingly
• Supervise store operations as needed in absence of Store Manager

Preferred qualifications :

• Prior work as an Assistant Store Manager and / or Store Manager in a nationally or regionally recognized grocery company and / or big box retail company
• Experience managing people, departments and / or whole stores
• Proficiency in scheduling, ordering, inventory, payroll, P&L analysis, project management, and personnel management
• Knowledge of employment law, interview techniques, and general retail hiring practices
• A Bachelor’s Degree in a business concentration, such as Finance, Accounting, Marketing, Management, Business Administration, Supply Chain / Logistics, or others
• Excellent communication, interpersonal, leadership, and organizational skills’ the ability to acquire and keep the confidence of associates, customers, and management alike
• Experience managing an effective community relations program
• Staffers must be willing to work required hours, travel and take assignment within the regional business areas (Washington / Virginia / Maryland / Delaware)

Why Work at Giant?

At Giant, we love what we do, and make it easy for you to love it, too! Every day, we build on our over 80-year legacy of innovation, quality, and value and hard work to keep our top spot in the market and with our customers.

The most important part of that? Our people.

Giant’s thousands of associates in our stores, distribution centers and corporate headquarters have one thing in common : the opportunity to advance their career.

We proudly hire and promote from our own ranks, offering opportunities to learn and advance, take trainings and earn degrees, serve our communities, receive recognition for their work and have a career, not just a job.

We proudly host Business Resource Groups (BRGs) six voluntary employee-led groups that help build community and are aligned with our mission, values, goals, business practices and objectives.

The BRGs programming is designed to support their members and our associates through social activity, volunteering and professional development opportunities.

Our mission is to provide convenient ways for our customers to prepare meals for moments that matter most through meal solutions, recipe inspiration, time-saving services like pickup and delivery and beyond.

Giant also values being a better neighbor. One way we support our neighbors is by providing donations and charitable efforts to our local partners that support our main charitable causes.

We’d love for you to become part of the Giant family and join us in our journey of being a Better Place to Work, a Better Place to Shop and a Better Neighbor because, after all, our people truly make us Giant.

Job Requisition : 298326 external USA-VA-Mclean 3272023

Last updated : 2024-04-25