ASSISTANT STORE LEADER

Field Store Operations
Store Leader
Non-Exempt, Part-Time
1000000642
11919900
Store Management
GameStop, Inc.
October 2016

SUMMARY
Under general supervision, the Assistant Store Leader supports the Store Leader in all facets of store operations, which includes providing and developing a solution selling culture through creating unique and complete selling solutions for every guest. The principal business outcome for this position is to ensure that a selling culture is consistently modeled and maintained using elements of GameStop's buy, sell, trade, and reservation business model, The Circle of Life, by providing outstanding guest service experiences. This includes assisting with product selection, purchases, returns and answering questions while ensuring the store is clean, well-organized, properly merchandised at all times. This position supervises Guest Advisors and Senior Guest Advisors in the absence of the
Store Leader. Assistant store leaders model behaviors and actions that are needed to ensure every guest has an experience in the store which reflects our top notch guest service.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES*

• Provide best in class guest service: promptly and personally greet guests, respond to guest concerns and complaints quickly, effectively and courteously; align guest needs with GameStop product and benefit solutions, and recommend additional items as appropriate, applies all selling behaviors during every transaction, and ensure every guest is thanked for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store to engage them.

• Process guest purchases/return transactions via Point‐of‐Sale computer system via PC keyboard, including making accurate change, placing merchandise in a bag, and removing receipt from the printer to give to guest, ensuring the guest receives exceptional service throughout the interaction

• Respond to guest comments or questions in person or on the phone; answer phone calls promptly, courteously and professionally, using the phone greeting provided by GameStop which reflects our commitment to top notch guest service

• Promote GameStop’s unique guest benefits, some examples are: new title reservations program, and Power Up

Rewards guest loyalty program

• Assist with supervising staffing levels to achieve optimum guest service at all times and ensure that best‐in‐class guest service is consistently provided

• Provide timely and appropriate feedback to the Store Leader concerning staff performance and address as directed, ensuring everyone is aligned with the store leaders guest service expectations

• Assist the Store Leader with training store associates in all aspects of their job responsibilities, including company/store policies procedures, guest service expectations and guidelines

ASSISTANT STORE LEADER

• In partnership with the Store Leader, conduct store inventory counts, stock/restock merchandise on shelves and fixtures, and move product from the stock room to the front of the store to ensure that all products in the store are represented, organized, and alphabetized on the sales floor.

• Assist store team in meeting and exceeding sales, profit and shrink goals; accomplish administrative and operational duties set by Store Leader

• Count, balance and reconcile daily business transaction totals correctly and accurately in the point‐of‐sale

(POS) system; ensure that Game Planner and all closeout paperwork for daily business transactions and bank deposit slips are completed correctly and accurately; ensure store has sufficient cash and change for sales transactions; make bank deposits daily per established guidelines

• Verify all shipments for discrepancies/shortages and record any discrepancies in the POS system; conduct merchandise counts/inventories and communicate discrepancies to Store Leader/District Leader

• Adhere to all loss prevention guidelines, including but not limited to, visually inspect associates' and leaders' packages and/or belongings

• Ensure all store fixtures and equipment is in proper working order, keeping in mind the guest experience at all times

• Process defectives/recalls and stock pulls accurately and promptly, ensuring that all boxes are properly labeled and include packing lists

• Maintain awareness of associate and guest safety; identify and immediately address potentially hazardous situations

• Assist in maintaining store records/files in a neat and organized manner; help ensure that manuals are up‐to‐ date

RELATED COMPETENCIES

• Building Guest Loyalty – Effectively meets guest’s needs; builds productive guest relationships; takes responsibility for guest satisfaction and loyalty
• Contributing to Team Success – Actively participates as a member of a team to move the team toward the completion of goals
• Delegating Responsibility – Allocates task responsibility to appropriate others to maximize the organization’s and individual’s effectiveness
• Energy ‐ Consistently maintains high levels of activity or productivity; sustains long working hours when necessary; operates with vigor, effectiveness and determination over periods of time

BASIC AND PREFERRED QUALIFICATIONS (EDUCATION and/or EXPERIENCE)

• Must be at least 18 years of age and present state‐required proof of age documents
• Must be able to provide genuine and friendly assistance to every guest during every visit
• High school diploma or GED required; An Associate’s or accredited Bachelor’s degree with an emphasis in business, marketing, merchandising, or related field preferred
• At least 2 years of retail sales, guest service, and/or leadership/management experience required; at least 6 months of retail management experience preferred
• Must be able to bend, stoop, reach with arms / hands, climb on ladders, and lift merchandise weighing up to

50 lbs. from ground level to minimum height of 4 feet

• Must be able to work alone and move throughout the store unassisted for up to 12 hours
• Must have transportation to make bank deposits as needed according to Company guidelines

MINIMUM QUALIFICATIONS, JOB SKILLS, ABILITIES

• Exceptional guest service skills
• Proficient ability to communicate effectively with others using spoken and written English; bilingual

(English/Spanish) skills preferred

ASSISTANT STORE LEADER

• Ability to work in a fast‐paced, rapidly changing environment
• Proficient knowledge of operating a point‐of‐sale computer system and properly completing required paperwork
• Proficient understanding of basic math functions (add, subtract, multiply, divide)
• Working knowledge of alphabetizing
• Proficient self‐motivation and ability to work as a team to complete necessary tasks in a timely manner
• Proficient problem solving skills and judgment abilities
• Proficient ability to carry out instructions furnished in written, oral or diagram form
• Ability to deliver bank deposits according to loss prevention safety guidelines
• Ability to work extended hours/days as necessary, including Sundays
• Ability to remain effective under pressure; ability to handle stress in a manner that is acceptable to others and to the organization
• Consistently demonstrates a commitment to GameStop policies and procedures, including but not limited to, attendance, confidentiality, conflict of interest, and ethical responsibilities
• Demonstrated commitment to all Respectful Workplace policies, procedures, and general expectations.
• Possess or acquire during employment on‐boarding a working understanding of military ranks and related insignia (*applies only to positions in stores located on military bases)

Job Type: Full-time

Pay: $16.00 - $18.75 per hour

Expected hours: 36 – 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Experience level:

• 1 year

Shift:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Night shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person