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BASIC FUNCTION:
Responsible for providing technical services and support to customers, sales & marketing, R&D teams and operations at Gerdau Special Steel. Represents the company in technical issue resolution in assigned territory and leads new product development projects.
DIMENSIONS:
Total Sales: $1 Billion (3 Steel Mills)
Number of Direct Reports: None
NATURE AND SCOPE:
This position is responsible for providing technical support to customers, sales & marketing, R&D teams and operations.This position reports directly to the Director of Product Development & Technical Services.
Qualifications for this position will include knowledge, abilities, and skills as may be demonstrated by a degree in metallurgy, materials science, chemical or other relevant engineering field, from an accredited college or university, preferably combined with a minimum of 5 years of direct operational experience in steel mill production, specifically SBQ. The position also requires a good knowledge of the making, shaping and treating of steel. Specific knowledge of forging technology and automotive experience is desirable.
The Technical Services Engineer provides technical service support to customers, supports sales personnel with technical issues, interacts with mill personnel and Product and Process Engineers, in the understanding of customer specifications and expectations. The incumbent coordinates the resolution of customer complaints and ensures that corrective and preventive actions proposed are robust and meets customer expectations.
The Technical Services Engineer has the responsibility of identifying opportunities and leading projects for the development of new products and applications.
Due to frequent interaction with customers and other stakeholders, the position requires the ability to communicate effectively with different personalities in diverse situations. Incumbent must also possess good technical report writing and presentation skills. The incumbent will also be expected to provide technical and engineering expertise for special projects.
This position is responsible for metallurgical review for sales inquiries, plant loading, and routing steps to support pricing. The incumbent must have a thorough understanding of customer specifications and expectations. Additionally, the technical service engineer should explore & implement VAVE (value add - value engineering) initiatives to optimize costs.
The incumbent develops and maintains thorough customer profiles for the territory he or she is accountable for, including specifications, expectations, routing/economy, and technical resolution. The incumbent is required to sand shall be willing to travel in order to support customers and internal stakeholders as needed.
PRINCIPAL ACCOUNTABILITIES:
Gerdau believes in equal employment opportunity related to all employees and applicants for employment. It is the policy of Gerdau that there will be no discrimination against any employee or applicant for employment on the basis of race, religion, color, national origin, citizenship, marital status, sex, age, sexual orientation, genetic information, gender identity, veteran status, disability, or other legally protected status. All external applicants must be legally eligible to immediately work in the country of hire without current or future sponsorship.
If you are vision-impaired or have some other disability under the Americans with Disabilities Act or a similar law, and you wish to discuss potential accommodations related to applying for employment at Gerdau, please contact our Talent Acquisition Team at (866) 788-2798 or.
Gerdau believes in equal employment opportunity related to all employees and applicants for employment. It is the policy of Gerdau that there will be no discrimination against any employee or applicant for employment on the basis of race, religion, color, national origin, citizenship, marital status, sex, age, sexual orientation, genetic information, gender identity, veteran status, disability, or other legally protected status. All external applicants must be legally eligible to immediately work in the country of hire without current or future sponsorship.
If you are vision-impaired or have some other disability under the Americans with Disabilities Act / Accessible Canada Act or a similar law, and you wish to discuss potential accommodations related to applying for employment at Gerdau, please contact our Talent Acquisition Team at (866)-788-2798 or
Full Time
Durable Manufacturing
$74k-97k (estimate)
02/27/2024
05/03/2024
cougarlane.com
Rydal, GA
<25
Durable Manufacturing
The job skills required for Technical Services Engineer include Technical Support, Futures, Communicates Effectively, Technical Services, Initiative, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Services Engineer. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Services Engineer. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical Services Engineer positions, which can be used as a reference in future career path planning. As a Technical Services Engineer, it can be promoted into senior positions as a Field Service Engineer III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Services Engineer. You can explore the career advancement for a Technical Services Engineer below and select your interested title to get hiring information.