Enrollment Services Specialist, Senior

Registrar's Office

Georgia State University

In the Office of the Registrar, Enrollment & Registration is looking to fill Enrollment Services Specialist, Senior position located at our Dunwoody, Ga office . The primary responsibility of the Enrollment Services Specialist, Sr. position is to play an important role ofassisting and handling calls and student visit inquiries that cannot be resolved by the Enrollment Services Specialists. The person will assist the Assistant Registrar and Associate Registrar with monitoringQ-Nomy queuing system, Salesforce cases submitted by students for assistance, Salesforce Live Chat, Slate Virtual Appointment, assisting with reports, and responding to student inquiries.

WHATMAKES The Registrar's Office A GREAT PLACE TO WORK?

• Generous benefits, including health, dental, vision, tuition assistance, retirement, etc.
• A knowledge-sharing organization that works collaboratively with diverse partners.
• Professional development opportunity and mentorship
• A rapidly growing center within an academic setting

HERE IS WHAT YOU WILL DO

Provide immediate assistance in investigating and resolving problems that cannot be solved by an Enrollment Services Specialist with 1^sttier & 2^ndtier enrollment services calls and student visits.

• Assist the Assistant Registrar and Associate Registrar with monitoring student inquiries submitted in Salesforce by students; Assist with reports, and Q-Nomy queuing system for in-person.
• Handle escalated calls, complaints, questions, and inquiries. Provide excellent customer service within a high-volume Enrollment Services Center environment.
• Provide cross-functional services in enrollment services which include registration, academic and biographical records, and issues related to campus and online course enrollment from the start of a student's academic career through graduation
• Assist with completing the necessary process or action to make referrals to the appropriate campus resource for continued service and resolution.

• COMMUNITY: Fostering a distinctive shared identity and common purpose across our multi-campus university.
• INCLUSION AND DIVERSITY: Respecting the dignity and value of all people and perspectives through honorable conduct based on engagement, fairness, access, equity, and civility.
• TRANSFORMATION: Intentionally pursuing knowledge, practice, and scholarly rigor to inspire lifelong learning, and to make our community and the world a better place.
• INTEGRITY : Adhering to our values, mission, and the truth through respectful cooperation and effective stewardship of resources.
• EXCELLENCE: Achieving the highest standards and distinction in teaching, research and service.
• STRATEGIC INNOVATION: Embracing invention and creativity in the pursuit of meaningful discovery using our collective talents.

• The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line athttps://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct

• Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line athttps://www.usg.edu/policymanual/section6/C2653.

Minimum Hiring Qualifications:

Bachelor's degree and three years of related experience; or a combination of education and experience.

• Working knowledge of registrar-related functions, integrated student record data systems, such as Banner and Banner Workflow, and laws governing student records.
• Have a collaborative, energetic and resourceful work style.
• Excellent oral and written communication skills.
• Excellent organizational and interpersonal skills.
• Ability to multi-task; pay attention to detail; and exhibit excellent customer service skills.
• Proficient understanding of Microsoft Office applications (Word, Excel, Outlook), Argos, SQL, and video editing software.

To be fully considered for this position all candidates must submit the following at the time of submission:

* A complete and accurate GSU application, Resume, Cover Letter (Recommended)

Final candidates must provide three professional references.

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