Job Title: Enrollment Specialist Call Agent

Classification: Full Time/1099 Contractor

Work Structure: Fully Remote

Team: Clinical Operations

Reporting to: Manager, Enrollment Operations

Location: United States

Compensation: $22-$25 per hour

About Us: 

One in three people die of heart disease - it's time to change that. We're redesigning heart health from the ground up so that everyone can live fuller lives. Our team consists of mission-driven clinicians, engineers, and professionals attacking a problem using evidence-based research and guidelines for cardiovascular rehabilitation. We’re working to deliver exercise and wellness for the older adult cardiovascular disease using telemedicine. We are dedicated to delivering exceptional services that enhance the lives of our patients.

Job Summary:

As a Patient Enrollment Specialist/Call Agent in our dynamic team, you will play a pivotal role in enrolling patients in our healthcare service and ensuring patient satisfaction. The primary responsibility of this role is engaging potential patients over the phone, provide information about our healthcare service, address their questions, and ultimately sign them up for our program.You will provide potential patients and family members with information regarding the program, offer technical support, and schedule the patients for their sessions with our care team. 

Responsibilities:

Educate potential patients and family members on the program, answer any questions they might have, emphasizing program benefits and features, objection handle, and enroll patients in the program

Assist patient in navigating the program app and/or website and address any technical issues

Initiate outbound calls to potential patients and respond to inbound calls promptly.

Assess patient eligibility with provided documentation and address patient inquiries and concerns.

Record and maintain accurate information and call notes in our system including insurance, provider, and clinical updates regarding patient health

Achieve weekly targets as a productivity measure 

Ensure timely follow-up response for patients expressing interest in the program and provide excellent customer service to build trust.

Stay informed about the latest developments in cardiac rehabilitation and attend training sessions to enhance knowledge of the program

Send educational material to interested patients through email and other communication channels

Communicate insurance or other information as needed with relevant parties 

Qualifications: 

Ability to thrive in a fast-paced start-up environment

Experience working in a quota driven environment

Passionate about making healthcare more effective and efficient. You believe technology has the power to improve clinical outcomes and you want to make that a reality. Prior healthcare experience is nice to have but not required.

Experience engaging with customers / patients in a sales capacity 

Experience with outbound calling and high EQ / IQ when navigating different types of situations

Experience leveraging technology in a professional setting