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Job Position Title Client Service Representative Compensation $15.00 - $16.00 starting hourly wage. Swing shift offers a 10% shift differential. Benefits
* Group medical, voluntary dental, vision and supplemental plans
* Uniforms provided
* PTO & Sick Pay
* Veterinary services discount and discounted pet food purchasing program
* 401k retirement savings plan with employer matching
* 15k term life insurance policy provided at no charge
* Career Development (training) program
Job Description & Responsibilities Seven Hills Veterinary Hospital is looking to add a full-time customer service star to join our team. We are a privately owned, 24-hour general, emergency and specialty practice that cares for companion animals & small mammals. We are currently offering only 'drop-off' ' services for our clients and patients in accordance with current COVID-19 guidelines, but that could change soon. The Client Service Representatives' (CSRs) primary responsibility is to assist our clients. The CSRs are constantly exposed to a variety of unique situations, which means theres never a dull moment! The ability to remain calm under pressure is key in this position, especially when assisting an emotional client. One of the unique benefits of this position is the relationships that develop between our team members and our clients and their furry family. CSRs are also trained to assist the doctors and technicians with patient handling and minor medical procedures. We have daytime and swing shifts available, 4 10-hour shifts. Shift differential is offered for the swing shift.
If you've crafted your organizational skills and love to talk to people, this position is a perfect fit. CSRs are responsible for greeting clients and differentiating routine cases from emergent cases (first line triage). Its critical that our team members understand and respect the human-animal bond. CSRs will schedule appointments, manage the client/patient database, generate invoices and explain services and treatment plans to clients, process payments and manage storage of patient medical records. CSRs thrive in a fast-paced environment and at the end of the day they feel like theyve truly made a difference.
We have monthly team department meetings (with food) and monthly wellness activities. Our team has created a culture of camaraderie and mutual respect, and there is a dose of fun thrown in too. Who doesnt love happy puppies & kittens! If you have a sense of humor and a genuine desire to help people and their furry family, please submit your application/resume or contact us for more information.
Education, Certifications & Experience **Education and Experience Required:**
- High school diploma or equivalent
- One year or more related experience in face-to-face customer service situations
- Previous currency handling/cashiering experience
**All candidates given a conditional job offer must pass a drug screen and background check.**
**Physical Requirements:**
* Capable of the following physical movements: standing, sitting, walking, stooping or kneeling, reaching with arms, talking and hearing
* Ability to lift or carry at least 40 pounds without assistance
* Vision close and normal, color vision and depth perception
**Work-Related Skills:**
* Able to read and interpret documents such as medical records and procedure manuals
* Ability to understand and follow detailed instructions
* Able to write simple correspondence
* Ability to learn and navigate the computer system
* Work well in a team environment
* Respect for all animals and team members
**Job Summary**
info@7hillsvet.com Position Title: Schedule: Full-Time Compensation: $15.00 - $16.00 starting hourly wage. Swing shift offers a 10% shift differential.
Full Time
$35k-44k (estimate)
04/24/2024
05/12/2024
The following is the career advancement route for Client Service Representative positions, which can be used as a reference in future career path planning. As a Client Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Service Representative. You can explore the career advancement for a Client Service Representative below and select your interested title to get hiring information.
If you are interested in becoming a Client Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Service Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Client Service Representative job description and responsibilities
Client services representatives manage client relationships and provide customer support.
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Promoting and maintain positive customer relations utilizing service excellence techniques.
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Client service representatives are responsible for taking care of users who have a hard time with some business element.
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Customer service representatives also have access to responses for the most commonly asked questions and to specific guidelines for dealing with requests or complaints.
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Have an understanding and reception to clients' needs and give proactive customer support.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Client Service Representative jobs
Some popular Client Service Representative hard skills are Customer Service, Client Services, Sales, Microsoft Access, Social Media, Marketing, Management and Banking.
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A good Customer Service Representative must have excellent communication skills since they will be speaking directly with customers.
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Should have a proven customer support experience or experience as a client service representative.
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Learn to resolve problems and prevent client dissatisfaction.
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One year related experience required with customer service preferred.
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Step 3: View the best colleges and universities for Client Service Representative.