Job Title: Front Office Secretary
Location: New York City, New York, USA

Company Description:
Join our team at Chat Genie Café, a vibrant coffee shop and café located in the heart of New York City. We are dedicated to providing exceptional coffee, delicious pastries, and outstanding customer service to our guests. As we continue to expand, we are seeking a Front Office Secretary to join our team and provide administrative support to ensure the smooth operation of our café.

Job Description:
As a Front Office Secretary at Chat Genie Café, you will play a crucial role in supporting our administrative team and ensuring efficient communication and organization in our café. Your main responsibilities will include:

• Greeting guests warmly as they enter the café and providing assistance with inquiries and seating arrangements.
• Answering phone calls and responding to inquiries in a professional and courteous manner.
• Managing the café's reservation system and coordinating seating arrangements.
• Assisting with administrative tasks such as data entry, filing, and organizing paperwork.
• Scheduling appointments and coordinating calendars for café staff.
• Providing information to guests about menu items, specials, and café policies.
• Handling cash transactions accurately and efficiently, including operating a cash register and processing payments.
• Maintaining cleanliness and organization at the front desk area, including keeping the reception desk tidy and well-stocked.
• Collaborating with café staff to ensure smooth operations and a positive guest experience.

Requirements:

• Previous experience in an administrative or secretarial role preferred.
• Excellent communication and interpersonal skills, with a friendly and professional demeanor.
• Strong organizational skills and the ability to multitask and prioritize tasks effectively.
• Proficiency in Microsoft Office suite (Word, Excel, Outlook) and other office software.
• Flexibility to work various shifts, including mornings, evenings, weekends, and holidays.
• Physical ability to stand for extended periods and move around the café comfortably.

Preferred Qualifications:

• Knowledge of coffee and café menu items preferred but not required.
• Enthusiasm for providing exceptional customer service and creating memorable experiences for guests.
• Ability to remain calm and composed under pressure, especially during busy periods.
• Experience with reservation systems or booking software is a plus.

Benefits:

• Competitive hourly wage with opportunities for advancement.
• Employee discounts on café menu items and retail merchandise.
• Opportunities for additional training and skill development.
• Supportive team environment with ongoing feedback and recognition.
• Flexible scheduling to accommodate work-life balance.
• Health, dental, and vision insurance options for eligible employees.
• Paid time off and holiday pay.

How to Apply:
If you are a friendly and organized individual who enjoys providing excellent service to guests and supporting administrative tasks, we want to hear from you! Please submit your resume outlining your relevant experience and why you are interested in joining Chat Genie Café as a Front Office Secretary. We look forward to reviewing your application and welcoming you to our team!

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Benefits:

• Employee discount
• Health insurance

Schedule:

• Day shift

Location:

• Manhattan, NY 10007 (Preferred)

Work Location: In person