JOB TITLE :- Area Customer Service Coordinator

LOCATION :- Boston, MA.

JOB TYPE:- 11 months temp to perm

Shift timing:- 08:00 am to 5:00 pm (Mon to Fri)

* Must have print/copy production skills in office settings

Summary:-

· This is a multi site role, no home client Will cover Boston and Cambridge area

· CW will be Covering multiple on-site staff at different locations and have the following skills:

· Must have print/copy production skills and the ability to use office and complex print production devices, Microsoft Office Suite and Adobe Acrobat.

* Some Mail/shipping experience.

*Able to cover multiple sites in the downtown Boston/Cambridge area.

* Flexible between 8am - 6pm, Monday to Friday.

· Must be flexible between the hours 8am-6pm for an 8-hour shift. Occasional lifting of 50 lbs or less, 2-3hrs of occasional standing and a combined daily walking of 2hrs . Must be able to lift up to 50#, walk, bend, twist and stand the entire shift as needed without assistance. Must also be able to communicate in writing and verbally in English.

· Managers will review resumes and are seeking those with working experience of print production working in an office environment. Someone with an above average computer skills, Microsoft office and office equipments. Must also have longevity on positions and professional in appearance and communication.

· Dress code is business casual.

Roles & Responsibilities:-

· Under the direction of the Enterprise Services Manager (ESM) or Area Operations Manager (AOM) this key position supports daily operations, implementations, expansions, and administration of all Managed Services Accounts within an assigned operational area with varying sizes. Undertaking all customer support tasks in external customer/client facilities.

· The Area Customer Service Coordinator is responsible for a broad knowledge of Service Excellence Methodology, complete knowledge of account service delivery requirements and portfolio of offered solutions.

· Delivers operational support by assisting MS leadership by supplementing onsite personnel at various customer locations performing a wide range of duties requiring a versatile skill set and ability to adapt to varying industries. Additionally, they are required to support various locations for reasons that may include vacation, absences, training, implementations, etc. throughout assigned operational area.

Minimum Qualifications :-

· Requires high school diploma plus 12 months of related work experience. Post High School

education encouraged and preferred

• Could be required to move locations in one day should the business require it. Also, ability to

cover accounts between 40-50 miles

• May require valid, violation-free driver’s license along with reliable transportation and minimum

levels of auto insurance coverage per Company policy.

• Requires intermediate skill level on most common software applications including file folder

management and navigating to network production folders.

• Must maintain and accurately submit monthly expenses in a timely manner following proper

coding requirements.

• Possesses ability to work in a team environment by maintaining positive, productive relationships

with co-workers

• Possesses ability to adapt to changing situations, flexibility, high motivation, and sense of

urgency.

• Possesses basic math skills.

Required Skills:-

• mailroom
• ordering

Work Authorization:-

· US Citizen

· Green Card

Job Types: Full-time, Temporary

Pay: $15.00 - $19.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Experience level:

• 1 year

Shift:

• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to Commute:

• Boston, MA 02108 (Preferred)

Ability to Relocate:

• Boston, MA 02108: Relocate before starting work (Preferred)

Work Location: In person