Company Description:General Insulation Company is a national wholesale distributor of commercial and industrial insulation products, HVAC supplies, 3M Firestop products, and associated construction supplies. It is the largest privately-held mechanical insulation distributor in North America. As a family owned company, we have built our business by providing the highest quality products and superior service to our customers. Founded in 1927, we have expanded to 50 branch locations across the United States and Canada.

General Insulation fosters an environment that promotes learning, growth and success for all our employees. We work as a team to nurture and teach our employees in order to help them grow, evolve and reach their full potential. We seek candidates who are dedicated, talented and driven; they always push forward, seek innovation and are on a quest for self-improvement. Investing in our employees has enabled us to develop great leaders and in turn be our industry’s distributor of choice for over eighty-five years.

Essential Job Functions:

• Works under the direction of the General Manager as well as in conjunction with the Outside Sales Representative and Regional Sales Manager.
• Handle incoming customer calls by answering questions and following up with product recommendations and price quotes utilizing great customer service techniques.
• Strive to build customer relationships that will support continued relationships and sales growth.
• Responsible for updating the company CRM (SMP) on a daily basis ensuring all information is up to date and accurate for sales forecasting.
• Building a pipeline of potential customers utilizing product knowledge and past projects completed.
• Provide support to outside sales team by maintaining Product Literature/Samples, communicating customer activity and providing leads.
• Qualifies sales opportunities through market / customer research and teaming with outside sales representatives.
• Utilizing social media to increase customer base, contacting potential customers and selling products available.
• Identify and analyze different customer profiles to promote more sales and new opportunities
• Develops sales solutions for customers as well as reevaluating needs of the customer based on past sales
• Receive and process orders in E-Term.
• Provides consistent communication with warehouse personnel to ensure customer needs are met.
• Must be comfortable with change, possess an entrepreneurial spirit and have ability to think outside the box.
• Ensures bid follow ups and helps customers resolve issues with orders.
• Understand the company’s vision, and business objectives to set and accomplish individual performance goals.

Minimum Qualifications:

• High school Diploma
• 1-2 years of inside sales experience
• 2 years customer service experience
• Must possess excellent communication skills with customers, teammates and employees at all levels of the company.

Special Requirements:

• Detail oriented –organized and full knowledge of the company policies, products and services
• Product Knowledge– may have assigned product responsibility, including but not limited to; promotion assigned product, developing product literature for customers, educating other employees about product
• Problem Solver- helping customers to understand the products they will need or eventually need based on upcoming projects. Foreshadow anything they may need in the future based on present sales.
• Technical skills– Basic telephone skills, proficient in Microsoft Office Suite and relevant sales systems
• Time-management skills.Fixed deadlines require planning in advance and work efficiently and accurately. Ability to meet deadlines / quick turnaround.
• Must be willing to work odd hours including evenings, holidays, and weekends.Occasional travel may be required.

Benefits:

General Insulation offers a wide array of benefits including Medical, Dental, Vision, 401K with a discretionary match, Life Insurance, Long Term Disability, Short Term Disability, Health Savings Accounts, Tuition Reimbursement and more. All employees who enroll in a medical plan are also enrolled in an employer sponsored Life Insurance Policy.

Job Type: Full-time

Pay: $17.00 - $21.00 per hour

Expected hours: No less than 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Inside sales: 2 years (Required)
• Customer Service: 2 years (Required)
• Construction: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: In person